The staff that I've talked with are very polite and friendly.

My truck would not start I had it towed in The very next morning they called me before I even had a chance to call them ! The service department war Professional as they get ! He found the starter was under warranty and fixed that and I had them do the brakes and oil change and inspection and a few more things. It was all done that afternoon! What an awesome service Thank You !!

My first time buying a car and it was so easy. Everyone was so helpful and so nice. Made for a wonderful experience. Thank you so much!

issue was diagnosed repair was completed in a timely manner, my only reason to give question is why a loaner vehical was not avalible.otherwise i was completly satified, Josh was outstanding.

Great service!

Excellent service!! Excellent people!!

Friendly staff, help pair up My phone. helped with OnStar

Great Costumer service I have bought 3 new vehicles and one used very satisfied with all of them

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everything went very well i was happy with the deal

Randy my service advisor. Was very professional. Very pleased with the work that was done. I will be back for more service work.

Randy was wonderful in service department

Zack was a pleasure to work with and helped guide me every step of the way. Everyone was very friendly and also were very respectful.

Joshua was personable, explained everything. He said I would be out in an hour & I was.

Zack was our salesman he answered all our questions. Was not pushy and very easy to work with. Definitely would recommend stopping in and talking with him.

Tony was awesome and helped us through the process every step of the way. Would recommend Heinrich to anyone looking for a new vehicle experience

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Friendly, experienced ,knowledgeable , timely, answers all questions extreme helpful !!!

We went to Heinrich to buy a 2023 Chevy Blazer for my wife. We worked with Zachary Falk. He helped us with the car and also helped us getting the payment where we needed it. We will definitely go back and work with Zach again.

Awesome service, very friendly customer service, very happy, thanks Zach 👍🏻

Everyone there always knowledgeable, they have answers when you ask . They don't try to push you when your stuck. Basically here it is you have to decide what's the best result for yourself

Very informative and great deals

Friendly great to work with

Mike and chase were awesome definitely would recommend heinrich thank you so happy loving my new 2019 gmc terrain

I was scheduled for an 11 AM Service appointment. My oil was changed and tires rotated in about one hours time. Very pleasant staff, I will return for my second service when needed.

very helpful service department. no hidden fees on charges. up front and honest about prices

Great customer service

Great service, great sales team.

They always have the vehicles I want. A very good inventory of vehicles.

Jim was excellent. Helped me with everything and went above and beyond. 10 out of 10 would 100% recommend him.

They were very accommodating and courteous.

Just picked up my 5th vehicle from them and smooth and easy handover no issues

I have purchased my last 2 trucks here. My service guy, Jim Lajoie, is outstanding. After calling him, I know I’m covered. He has got me in last minute a few times because I forgot or an emergency has happened. Jim is always willing to help out.

Tony is an excellent salesman! Very knowledgeable of vehicles and all of their options.

A real great experience and dealership tks

Great job

Tony the best,not only lower my car payment, but interest to..thank you

I was well informed but not pressured. Everyone was very courteous and helpful. Feel I got the right vehicle for me at the right price.

The service department does great work. Thanks

Everyone at the dealership is always plenty and helpful besides being very knowledgable about products offered.

Great service all around friendly and considerate people love my Silverado and will continue my business with them.

The man I spoke to on the phone, was very courteous. He made me feel so much better. I had a flat. And he told me someone would come and pick up my car, since I was at work at General Motors. Fix the tire and bring it back by the end of my shift. I was so relieved to have my car fixed by the time I went outside after work. Thanks so much!

I highly recommend Heinrich Chevrolet to anyone who is looking for a vehicle whether it’s leasing or buying. The staff are very friendly and accommodating. The service department is phenomenal and cares for their customers while providing great service to the vehicles that need work done and are being serviced. I have always had good experience while at Heinrich Chevrolet. I am very satisfied with the service at this dealership and looking forward to the next appointment. Thank you to all the staff at Heinrich!!

Friendly, experienced and complete needs all in one place

My husband+I are from Tully,N.Y. After searching in the CNY area for a Chevrolet Silverado 2500(or something comprable)we ended up in Lockport,N.Y.((thanks to the internet)+were able to find the best deal there. It was well worth the drive. Not only did we find the best deal but a professional,friendly,efficient staff. We would definitely recommend Heinrich Chevrolet to someone car shopping.🚙🚗

Great people there I got my new car delivered there and they treated me very well

Always a great professional service.

Randy was very attentive to what needed to be done with my truck. He got my truck checked in and taken care of efficiently and professionally. The service was outstanding from start to finish. The waiting area is comfortable and accessible to everyone. Thank you

Fast and easy process and had the truck I was looking for. Staff was great.

Everyone went above and beyond

The customer service was great.

This is the second Tahoe I have gotten from Heinrich and I am very happy with the purchase. Zach was very helpful with everything from start to finish. They are not like the other big dealerships they were not pushy and really listened to what you needed.

Awesome!!!

Tony was great and made the process easy and smooth. I hope his superiors recognize how great of a salesperson he is and how valuable he is to their organization.

The service department was helpful and recommended treatments I was unaware available to me free of charge and some that cost. They were not high pressure and very accomadating.

Jim, Josh and Randy all pitched in to make sure my vehicle was serviced properly. I had some mechanical issues and the team, together with the technician took care of my concerns. Professional and I would recommend this team!

My husband and I recently leased a 2022 Equinox. We had both sworn to NEVER shop at Heinrich again because of a past experience, but because that was many.. many years ago we decided to stop in and see.... Well, to our surprise our Salesman Zach changed our minds!! Thanks Zach!!!!

Top of the top customer service from start to finish! They make it so easy to get you into your next vehicle so seamlessly. Thank you again Zack in sales and everyone there that helped along the way!!! Heinrich Chevy is a well oiled machine and is a winning team when it comes to getting you into the perfect vehicle 👍🏼👍🏼👍🏼

Knowledgeable and friendly staff. Doing business as it should be done..

Jim was great addressing my van's needs. When I said I had a coupon I had not brought bc I didn't expect to need brakes he was able to work with pricing.

Zach was very helpful, and was very informative about all the various extras and packages available for my vehicle

Don Boyle made buying my first new car a great and very easy experience!! Couldn’t have asked for better service, I am very happy with my purchase.

Don Boyle and Chase Collins worked very hard for me processing this deal. They went above and beyond!

The dealership is great, best I've ever dealt with. I always work with Tony Heary, he is wonderful. He is friendly, knowledgeable, and always finds me the best deals for the cars I'm looking to get into. I will continue to do business with this dealership for years to come.

So I purchased my second suv from Henrich and for the second time I chose to work with Tony H. He was more then attentive and helped get the perfect suv and went above and beyond for me. Working with Tony puts my mind at ease knowing he is going to do his best to get me the best option. I also always feel like more then just another person buying a vehicle he makes you feel like family in a way.. He doesn’t not make you feel pressured in anyway to buy he truly wants what’s best ...

I have always been treated with kindness and respect. I have dealt with knowledgeable and nice sales people.

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Zach was very accommodating and patient with me. Naturally I had to wait for the car to arrive at the dealership and he called me when it did and had it detailed and waiting for me. The paperwork went smoothly and everyone was very friendly.

Friendly and professional. Josh was the best. He had great recommendations and was very accommodating.

Nice job $700. later-wish they would've washed the car.Next time I'll ask if they could.

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Tony took care of me when I thought I didn't have a way out of my situation. He was soo good to me. Signing was quick and painless now on to enjoy my new vehicle from heinrich!!!! Thank you so much !!!!!

Everything that I had requested was taken care of in the time frame quoted to me.

I was very pleased with Zackary Falk, a very nice man with a sense of humor. He went out of he's way to make sure I knew how the vehicle worked. Going from a 2013 to 2019, there is a lot of features I did not know. He also was very patient trying to get my phone hooked up. Bought a equinox, a very comfortable car. Also got my favorite color blue, I love the car. So thank you Zack for the very nice experience. Take care!

They where awesome. They got me in and out in a very timely fashion. The BEST by far truck buying experience yet they made it smooth and easy.

It was a very smooth process. The people are great: friendly reception, easy to work with salespeople, and Emmaline really helped to streamline the delivery process and made me feel welcome. If they ever install an espresso machine I might come back to buy another car! 😉 -Rick H

I feel so much better to deal with Heinrich then Basil

Heinrich is truly the best and we wouldn’t shop anywhere else!! We purchased a 2022 Traverse and knew we would have to wait for the delivery. Our salesman, Zach, was upfront about the process and what to expect. He updated us weekly on the progress and we felt supported and valued through the entire process. Our new vehicle came in and it is just perfect! Thank you Heinrich and Zach for making this experience great!

Heinrich Chevrolet is heaven compared to Basil. I feel safe and secure. Basil makes you feel like you have been cheated with all their lies

I needed a car fast, so I called up Tony Heary at Heinrich Chevrolet and he took such good care of me! I saw a car on the website I liked, but he had others ready for me to look at when I got there. I could not be happier with the process, service and my new car!!! Thank you!!!!

Top notch service !!!

Awsome quick service

Mike porth did a fantastic job from beginning to end! What a great experience ordering my blazer! I couldn't be happier!!

The salesman are very helpful, they go out of they way to make sure everything is right. Best GM dealership in WNY

Salesperson, Tyler is great to work with. Very knowledgeable. Not pushy. Every member of the staff that I spoke to was friendly. I will definitely look to Heinrich for future purchases. Russ Lockie.

Very friendly, good experience! Thanks!

Absolutely amazing!

Things ran smoothly and finish on time. Service center 2 thumbs way up. Thank you

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