Customer Testimonials
All the people there were very nice and helpful. I was extremely happy with my salesman Zach. He went out of his way to answer any questions or any concerns we had. He was very knowledgeable about the vehicle we purchased. I would highly recommend him to people and Heinrich to purchase a car.
always so easy in/out, and everyone is always so nice
Brandon Herpst helped me through the process of buying a new truck. He answered all of my (100) questions in a timely, professional manner and now has a happy customer that will definitely be returning!
Tony Heary was my salesman & he made my car buying experience perfect. I came in for a 2023 Trailblazer I saw on Heinrich's website. Tony verified they had it & a few hours later I was driving it home. Dealing with Tony was like dealing with an old friend. I will definitely send my friends & family to see him!!
Very happy with purchasing our 2023 Equinox . Our Salesman Don was very informative and friendly .
MY SERVICE MANAGER RADY IS OUTSTANDING ONE OF THE REASONS I KEEP COMING BACK FOR SERVICE.
Service Manager is friendly and very knowledgeable
Randy's service was exceptional as usual. Dealership employees are friendly. Service was fast.
Zack was incredible through the entire process which was quick & easy!!
Very timely. Fit me in at last minute prior to a trip! Very professional and personable staff!!
Tony Heary was knowledgeable and courteous. smooth easy purchase
There is a clean, waiting area and the service was completed quickly.
Easy, efficient and very friendly service. Very nice job done by all.
I have utilized the Heinrich Chevy service team in Lockport , NY for 15 years ! They have always been courteous, informative and honest !! You have a great crew at this location.
Great service, time was great, just 1 hour as said.
Randy in service, does not disappoint!!!!,another great service was completed early, thank you randy for everything you do!!!!
Very good
The staff that I've talked with are very polite and friendly.
My truck would not start I had it towed in The very next morning they called me before I even had a chance to call them ! The service department war Professional as they get ! He found the starter was under warranty and fixed that and I had them do the brakes and oil change and inspection and a few more things. It was all done that afternoon! What an awesome service Thank You !!
My first time buying a car and it was so easy. Everyone was so helpful and so nice. Made for a wonderful experience. Thank you so much!
issue was diagnosed repair was completed in a timely manner, my only reason to give question is why a loaner vehical was not avalible.otherwise i was completly satified, Josh was outstanding.
Great service!
Excellent service!! Excellent people!!
Friendly staff, help pair up My phone. helped with OnStar
Great Costumer service I have bought 3 new vehicles and one used very satisfied with all of them
everything went very well i was happy with the deal
Randy my service advisor. Was very professional. Very pleased with the work that was done. I will be back for more service work.
Randy was wonderful in service department
Zack was a pleasure to work with and helped guide me every step of the way. Everyone was very friendly and also were very respectful.
Joshua was personable, explained everything. He said I would be out in an hour & I was.
Zack was our salesman he answered all our questions. Was not pushy and very easy to work with. Definitely would recommend stopping in and talking with him.
Tony was awesome and helped us through the process every step of the way. Would recommend Heinrich to anyone looking for a new vehicle experience
Friendly, experienced ,knowledgeable , timely, answers all questions extreme helpful !!!
We went to Heinrich to buy a 2023 Chevy Blazer for my wife. We worked with Zachary Falk. He helped us with the car and also helped us getting the payment where we needed it. We will definitely go back and work with Zach again.
Awesome service, very friendly customer service, very happy, thanks Zach 👍🏻
Everyone there always knowledgeable, they have answers when you ask . They don't try to push you when your stuck. Basically here it is you have to decide what's the best result for yourself
Very informative and great deals
Friendly great to work with
I was scheduled for an 11 AM Service appointment. My oil was changed and tires rotated in about one hours time. Very pleasant staff, I will return for my second service when needed.
very helpful service department. no hidden fees on charges. up front and honest about prices
Great customer service
Great service, great sales team.
They always have the vehicles I want. A very good inventory of vehicles.
Jim was excellent. Helped me with everything and went above and beyond. 10 out of 10 would 100% recommend him.
They were very accommodating and courteous.
Just picked up my 5th vehicle from them and smooth and easy handover no issues
I have purchased my last 2 trucks here. My service guy, Jim Lajoie, is outstanding. After calling him, I know I’m covered. He has got me in last minute a few times because I forgot or an emergency has happened. Jim is always willing to help out.
Tony is an excellent salesman! Very knowledgeable of vehicles and all of their options.
A real great experience and dealership tks
Great job
Tony the best,not only lower my car payment, but interest to..thank you
I was well informed but not pressured. Everyone was very courteous and helpful. Feel I got the right vehicle for me at the right price.
The service department does great work. Thanks
Everyone at the dealership is always plenty and helpful besides being very knowledgable about products offered.
Great service all around friendly and considerate people love my Silverado and will continue my business with them.
The man I spoke to on the phone, was very courteous. He made me feel so much better. I had a flat. And he told me someone would come and pick up my car, since I was at work at General Motors. Fix the tire and bring it back by the end of my shift. I was so relieved to have my car fixed by the time I went outside after work. Thanks so much!
I highly recommend Heinrich Chevrolet to anyone who is looking for a vehicle whether it’s leasing or buying. The staff are very friendly and accommodating. The service department is phenomenal and cares for their customers while providing great service to the vehicles that need work done and are being serviced. I have always had good experience while at Heinrich Chevrolet. I am very satisfied with the service at this dealership and looking forward to the next appointment. Thank you to all the staff at Heinrich!!
Friendly, experienced and complete needs all in one place
My husband+I are from Tully,N.Y. After searching in the CNY area for a Chevrolet Silverado 2500(or something comprable)we ended up in Lockport,N.Y.((thanks to the internet)+were able to find the best deal there. It was well worth the drive. Not only did we find the best deal but a professional,friendly,efficient staff. We would definitely recommend Heinrich Chevrolet to someone car shopping.🚙🚗
Great people there I got my new car delivered there and they treated me very well
Always a great professional service.
Randy was very attentive to what needed to be done with my truck. He got my truck checked in and taken care of efficiently and professionally. The service was outstanding from start to finish. The waiting area is comfortable and accessible to everyone. Thank you
Fast and easy process and had the truck I was looking for. Staff was great.
Everyone went above and beyond
The customer service was great.
This is the second Tahoe I have gotten from Heinrich and I am very happy with the purchase. Zach was very helpful with everything from start to finish. They are not like the other big dealerships they were not pushy and really listened to what you needed.
Awesome!!!
Tony was great and made the process easy and smooth. I hope his superiors recognize how great of a salesperson he is and how valuable he is to their organization.
The service department was helpful and recommended treatments I was unaware available to me free of charge and some that cost. They were not high pressure and very accomadating.
Jim, Josh and Randy all pitched in to make sure my vehicle was serviced properly. I had some mechanical issues and the team, together with the technician took care of my concerns. Professional and I would recommend this team!
My husband and I recently leased a 2022 Equinox. We had both sworn to NEVER shop at Heinrich again because of a past experience, but because that was many.. many years ago we decided to stop in and see.... Well, to our surprise our Salesman Zach changed our minds!! Thanks Zach!!!!
Top of the top customer service from start to finish! They make it so easy to get you into your next vehicle so seamlessly. Thank you again Zack in sales and everyone there that helped along the way!!! Heinrich Chevy is a well oiled machine and is a winning team when it comes to getting you into the perfect vehicle 👍🏼👍🏼👍🏼
Knowledgeable and friendly staff. Doing business as it should be done..
Jim was great addressing my van's needs. When I said I had a coupon I had not brought bc I didn't expect to need brakes he was able to work with pricing.
Zach was very helpful, and was very informative about all the various extras and packages available for my vehicle
Don Boyle made buying my first new car a great and very easy experience!! Couldn’t have asked for better service, I am very happy with my purchase.
Don Boyle and Chase Collins worked very hard for me processing this deal. They went above and beyond!
The dealership is great, best I've ever dealt with. I always work with Tony Heary, he is wonderful. He is friendly, knowledgeable, and always finds me the best deals for the cars I'm looking to get into. I will continue to do business with this dealership for years to come.
So I purchased my second suv from Henrich and for the second time I chose to work with Tony H. He was more then attentive and helped get the perfect suv and went above and beyond for me. Working with Tony puts my mind at ease knowing he is going to do his best to get me the best option. I also always feel like more then just another person buying a vehicle he makes you feel like family in a way.. He doesn’t not make you feel pressured in anyway to buy he truly wants what’s best ...
I have always been treated with kindness and respect. I have dealt with knowledgeable and nice sales people.
Zach was very accommodating and patient with me. Naturally I had to wait for the car to arrive at the dealership and he called me when it did and had it detailed and waiting for me. The paperwork went smoothly and everyone was very friendly.
Friendly and professional. Josh was the best. He had great recommendations and was very accommodating.
Nice job $700. later-wish they would've washed the car.Next time I'll ask if they could.
Tony took care of me when I thought I didn't have a way out of my situation. He was soo good to me. Signing was quick and painless now on to enjoy my new vehicle from heinrich!!!! Thank you so much !!!!!