Customer Testimonials

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Google Dec 2, 2022

Friendly great to work with

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Facebook Dec 2, 2022

Mike and chase were awesome definitely would recommend heinrich thank you so happy loving my new 2019 gmc terrain

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Google Dec 1, 2022

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Google Nov 23, 2022

I was scheduled for an 11 AM Service appointment. My oil was changed and tires rotated in about one hours time. Very pleasant staff, I will return for my second service when needed.

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Facebook Nov 22, 2022

very helpful service department. no hidden fees on charges. up front and honest about prices

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Google Nov 21, 2022

Great customer service

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Facebook Nov 18, 2022

Great service, great sales team.

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Cars Nov 18, 2022

They always have the vehicles I want. A very good inventory of vehicles.

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Google Nov 18, 2022

Jim was excellent. Helped me with everything and went above and beyond. 10 out of 10 would 100% recommend him.

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Google Nov 17, 2022

They were very accommodating and courteous.

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Google Nov 5, 2022

Just picked up my 5th vehicle from them and smooth and easy handover no issues

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Google Nov 4, 2022

I have purchased my last 2 trucks here. My service guy, Jim Lajoie, is outstanding. After calling him, I know I’m covered. He has got me in last minute a few times because I forgot or an emergency has happened. Jim is always willing to help out.

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Google Nov 2, 2022

Tony is an excellent salesman! Very knowledgeable of vehicles and all of their options.

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Google Oct 30, 2022

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Google Oct 28, 2022

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Google Oct 26, 2022

A real great experience and dealership tks

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Google Oct 16, 2022

Great job

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Google Oct 15, 2022

Tony the best,not only lower my car payment, but interest to..thank you

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Google Oct 14, 2022

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Google Oct 14, 2022

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Google Oct 12, 2022

I was well informed but not pressured. Everyone was very courteous and helpful. Feel I got the right vehicle for me at the right price.

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Google Oct 8, 2022

The service department does great work. Thanks

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Google Oct 7, 2022

Everyone at the dealership is always plenty and helpful besides being very knowledgable about products offered.

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Google Oct 5, 2022

Great service all around friendly and considerate people love my Silverado and will continue my business with them.

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Google Oct 5, 2022

The man I spoke to on the phone, was very courteous. He made me feel so much better. I had a flat. And he told me someone would come and pick up my car, since I was at work at General Motors. Fix the tire and bring it back by the end of my shift. I was so relieved to have my car fixed by the time I went outside after work. Thanks so much!

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Google Oct 5, 2022

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Facebook Oct 4, 2022

I highly recommend Heinrich Chevrolet to anyone who is looking for a vehicle whether it’s leasing or buying. The staff are very friendly and accommodating. The service department is phenomenal and cares for their customers while providing great service to the vehicles that need work done and are being serviced. I have always had good experience while at Heinrich Chevrolet. I am very satisfied with the service at this dealership and looking forward to the next appointment. Thank you to all the staff at Heinrich!!

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Google Oct 3, 2022

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Google Oct 3, 2022

Friendly, experienced and complete needs all in one place

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Google Sep 29, 2022

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Google Sep 26, 2022

My husband+I are from Tully,N.Y. After searching in the CNY area for a Chevrolet Silverado 2500(or something comprable)we ended up in Lockport,N.Y.((thanks to the internet)+were able to find the best deal there. It was well worth the drive. Not only did we find the best deal but a professional,friendly,efficient staff. We would definitely recommend Heinrich Chevrolet to someone car shopping.🚙🚗

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Google Sep 20, 2022

Great people there I got my new car delivered there and they treated me very well

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Google Sep 16, 2022

Always a great professional service.

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Google Sep 14, 2022

Randy was very attentive to what needed to be done with my truck. He got my truck checked in and taken care of efficiently and professionally. The service was outstanding from start to finish. The waiting area is comfortable and accessible to everyone. Thank you

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Google Sep 9, 2022

Fast and easy process and had the truck I was looking for. Staff was great.

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Google Sep 9, 2022

Everyone went above and beyond

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Google Sep 8, 2022

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Google Sep 4, 2022

The customer service was great.

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Google Aug 30, 2022

This is the second Tahoe I have gotten from Heinrich and I am very happy with the purchase. Zach was very helpful with everything from start to finish. They are not like the other big dealerships they were not pushy and really listened to what you needed.

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Google Aug 29, 2022

Awesome!!!

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Google Aug 27, 2022

Tony was great and made the process easy and smooth. I hope his superiors recognize how great of a salesperson he is and how valuable he is to their organization.

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Google Aug 25, 2022

The service department was helpful and recommended treatments I was unaware available to me free of charge and some that cost. They were not high pressure and very accomadating.

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Google Aug 17, 2022

Jim, Josh and Randy all pitched in to make sure my vehicle was serviced properly. I had some mechanical issues and the team, together with the technician took care of my concerns. Professional and I would recommend this team!

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Google Aug 15, 2022

My husband and I recently leased a 2022 Equinox. We had both sworn to NEVER shop at Heinrich again because of a past experience, but because that was many.. many years ago we decided to stop in and see.... Well, to our surprise our Salesman Zach changed our minds!! Thanks Zach!!!!

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Google Aug 7, 2022

Top of the top customer service from start to finish! They make it so easy to get you into your next vehicle so seamlessly. Thank you again Zack in sales and everyone there that helped along the way!!! Heinrich Chevy is a well oiled machine and is a winning team when it comes to getting you into the perfect vehicle 👍🏼👍🏼👍🏼

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Google Aug 5, 2022

Knowledgeable and friendly staff. Doing business as it should be done..

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Google Aug 5, 2022

Jim was great addressing my van's needs. When I said I had a coupon I had not brought bc I didn't expect to need brakes he was able to work with pricing.

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Google Jul 30, 2022

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Google Jul 30, 2022

Zach was very helpful, and was very informative about all the various extras and packages available for my vehicle

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Google Jul 29, 2022

Don Boyle made buying my first new car a great and very easy experience!! Couldn’t have asked for better service, I am very happy with my purchase.

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Google Jul 28, 2022

Don Boyle and Chase Collins worked very hard for me processing this deal. They went above and beyond!

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Google Jul 25, 2022

The dealership is great, best I've ever dealt with. I always work with Tony Heary, he is wonderful. He is friendly, knowledgeable, and always finds me the best deals for the cars I'm looking to get into. I will continue to do business with this dealership for years to come.

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Google Jul 22, 2022

So I purchased my second suv from Henrich and for the second time I chose to work with Tony H. He was more then attentive and helped get the perfect suv and went above and beyond for me. Working with Tony puts my mind at ease knowing he is going to do his best to get me the best option. I also always feel like more then just another person buying a vehicle he makes you feel like family in a way.. He doesn’t not make you feel pressured in anyway to buy he truly wants what’s best ...

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DealerRater Jul 9, 2022

I have always been treated with kindness and respect. I have dealt with knowledgeable and nice sales people.

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Facebook Jul 2, 2022

Zach was very accommodating and patient with me. Naturally I had to wait for the car to arrive at the dealership and he called me when it did and had it detailed and waiting for me. The paperwork went smoothly and everyone was very friendly.

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Google Jul 1, 2022

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Google Jun 22, 2022

Friendly and professional. Josh was the best. He had great recommendations and was very accommodating.

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DealerRater Jun 18, 2022

Nice job $700. later-wish they would've washed the car.Next time I'll ask if they could.

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Google Jun 14, 2022

Tony took care of me when I thought I didn't have a way out of my situation. He was soo good to me. Signing was quick and painless now on to enjoy my new vehicle from heinrich!!!! Thank you so much !!!!!

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Google Jun 11, 2022

Everything that I had requested was taken care of in the time frame quoted to me.

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Google Jun 9, 2022

I was very pleased with Zackary Falk, a very nice man with a sense of humor. He went out of he's way to make sure I knew how the vehicle worked. Going from a 2013 to 2019, there is a lot of features I did not know. He also was very patient trying to get my phone hooked up. Bought a equinox, a very comfortable car. Also got my favorite color blue, I love the car. So thank you Zack for the very nice experience. Take care!

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Google May 29, 2022

They where awesome. They got me in and out in a very timely fashion. The BEST by far truck buying experience yet they made it smooth and easy.

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Google May 24, 2022

It was a very smooth process. The people are great: friendly reception, easy to work with salespeople, and Emmaline really helped to streamline the delivery process and made me feel welcome. If they ever install an espresso machine I might come back to buy another car! 😉 -Rick H

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Cars May 22, 2022

I feel so much better to deal with Heinrich then Basil

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Facebook May 20, 2022

Heinrich is truly the best and we wouldn’t shop anywhere else!! We purchased a 2022 Traverse and knew we would have to wait for the delivery. Our salesman, Zach, was upfront about the process and what to expect. He updated us weekly on the progress and we felt supported and valued through the entire process. Our new vehicle came in and it is just perfect! Thank you Heinrich and Zach for making this experience great!

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Facebook May 20, 2022

Heinrich Chevrolet is heaven compared to Basil. I feel safe and secure. Basil makes you feel like you have been cheated with all their lies

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Google May 10, 2022

I needed a car fast, so I called up Tony Heary at Heinrich Chevrolet and he took such good care of me! I saw a car on the website I liked, but he had others ready for me to look at when I got there. I could not be happier with the process, service and my new car!!! Thank you!!!!

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Google May 6, 2022

Top notch service !!!

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Google May 2, 2022

Awsome quick service

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Google May 2, 2022

Mike porth did a fantastic job from beginning to end! What a great experience ordering my blazer! I couldn't be happier!!

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Google May 2, 2022

The salesman are very helpful, they go out of they way to make sure everything is right. Best GM dealership in WNY

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Google May 2, 2022

Salesperson, Tyler is great to work with. Very knowledgeable. Not pushy. Every member of the staff that I spoke to was friendly. I will definitely look to Heinrich for future purchases. Russ Lockie.

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Google May 2, 2022

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Google May 2, 2022

Very friendly, good experience! Thanks!

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Google Apr 27, 2022

Absolutely amazing!

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DealerRater Apr 27, 2022

Things ran smoothly and finish on time. Service center 2 thumbs way up. Thank you

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Google Apr 24, 2022

Overall as usual another positive experience with Heinrich Chevrolet! This is the third car I purchased there and the service was impeccable. Our salesman Zach Falk was easy to work with and quick to respond to any concerns we had. Upon delivery he made sure to go over the essentials in operating the vehicle. He also made sure to let me know that any concerns I may have he would always be available . Attention to detail made this experience very positive.

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Google Apr 24, 2022

great service

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Facebook Apr 22, 2022

Very professional staff and took care of me in a timely manner. In and out in an hour.

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Google Apr 21, 2022

Very happy with the oil change part but I have an issue with my radio since I bought it a year ago and I was told there was nothing they can do about it My radio is my favorite accessory in the car and it doesn’t function properly so I think it should be fixed

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Google Apr 20, 2022

Josh was great. I will keep coming back.

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Google Apr 15, 2022

I am currently living in Tennessee and was looking to replace my 20 year old Grand Am. A local search for a new Nitro Yellow Blazer came up empty. I searched the internet and found Heinrich had one listed. I called the dealer to find out if it was still available. Luckily, it was. I had heard stories of other dealers taking advantage of shortages. That was not the case at Heinrich. I felt I got a fair deal and Tyler was extremely helpful. A few phone calls later the purchase was secured. Since I was a Buffalo native, picking up ...

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Google Apr 15, 2022

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Google Apr 14, 2022

Professional and polite salespersons.

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Google Apr 8, 2022

Great place, always friendly and willing to help, why go anywhere else.

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Google Apr 8, 2022

Just bought a used 2015 Chevy Equinox! From start to finish it was a quick and great process. I highly recommend going here. Ask for Tony, he was absolutely amazing and so helpful!

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DealerRater Apr 6, 2022

Always responsive to our needs and professional. Tony Heary is our go-to person, he is always friendly, knowledgeable and very helpful! Heinrich has been our car dealership for many years!

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Google Apr 5, 2022

Very friendly service. Bought vehicle in a very timely manner.

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Google Apr 4, 2022

Tony H. deserves the biggest gold star available. Not only have I had great service from him while purchasing personal vehicles, last week, his quote was the quote I chose of a vehicle for our library. delivery vehicle. Not only did Tony not try to upsell me on what I wanted, but he went out of his way to ensure that I got what I wanted. And at the lowest price of all my quotes. He was patient with the challenges on my end of governmetn vehicle licensing and sought solutions. I cannot say enought nice things about Henrich Chevy: ...

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Google Mar 26, 2022

Today we purchased a 2022 Blazer from Heinrich Chevrolet and we absolutely love it! Our salesman, Zach, was so very helpful throughout the process. He kept us informed while we were waiting for the truck to arrive and then got us through the sales process in record time! We were treated amazingly and offered top dollar for our trade-in. We could not be more satisfied!

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Google Mar 26, 2022

Fast and efficient

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Google Mar 19, 2022

Don Boyle was excellent. He spent a large amount of time with me discussing different vehicles, trims, and possibly buying my lease out. On the day that I picked up my new vehicle it was effortless. He had everything ready to go and there was no waiting around at all- just heading home with my new vehicle!

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Google Mar 17, 2022

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Google Mar 12, 2022

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Google Mar 12, 2022

They were very helpful and expedient in getting me my leased 2020 Traverse. I recommend Heinrick to everyone!

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Cars Mar 9, 2022

GREAT DEALERSHIP WITH FRIENDLY STAFF, SERVICE AND PARTS WERE GREAT!

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Google Mar 8, 2022

EXCELLENT!!

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Google Mar 7, 2022

Quick and easy

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Google Mar 1, 2022

Excellent service!!! Very pleased with the professionalism of the staff. Pleasant to work with. Heinrick fosters a team environment for every department that I had to deal with from sales, financing, delivery, and servicing of your vehicle.

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Google Feb 27, 2022


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