Customer Testimonials
Absolutely Love Heinrich ❤️
absolutely amazing, they got us in first thing after a long holiday weekend and got the job done the same day!
Good place to go if you need your car service they do great work
Got prompt service from the sales team
Got prompt service from the sales team. Took about the average time to get approved.
Me and my husband came in to just entertain the idea of getting a new vehicle. Zack and Peter and team worked together to get me a great deal on a 2025 trailblazer and I love it! Highly recommend this dealership.
Sal was a great salesman! My husband and I had a great experience buying our cars from Heinrich!
Donnie Boyle is the best
Our experience was exceptional. Zack really took his time to go over all of our options that best fit our needs. Thanks for making this a smooth, exciting, fun experience. Clarence and Mary
I have been a customer for many years and have always had staff that were pleasant and thorough.
good job guys
My experience at Heinrich was completely FLAWLESS! I couldn’t be happier. My sales representative Desmond and the rest of the sales staff that helped during the shopping and purchasing of my new Silverado were completely helpful, attentive and awesome! Definitely my go to dealership from here on out!
Had problem with rust proofing application but they were able to reapply it to cover all areas.
I am Glad I Chose Heinrich Chevrolet to buy My Certified Pre Owned Vehicle, everything was done to my liking and the vehicle was delivered at a convenient time for me.
this dealer was able to order vehicle when other dealers coundn't and delivered in time frame
There always professionals
From reception to quality service technicians can’t ask for more
Excellent! Brandon H. and Zack were great to work with! Quick, easy, and hassle free!
Customer Service was nice enough to give a recommendation to find a shop that helps upgrade your touchscreen stereo receiver
The service from Heinrich is always top notch for our vehicles. We would not bring them anywhere else. I would recommend Heinrich Service Department to anyone looking for great service!
The service from Heinrich is always top notch for our vehicles. We would not bring them anywhere else. I would recommend Heinrich Service Department to anyone looking for great service!
Process was quick and smooth and they answered all the questions i had in a satisfactory way.
The service was great except that I was charged an $89 charge for a diagnostic of my airbag but was not given any diagnosis. They told me they could not connect to my vehicle and a “deeper” dive would be needed- yet they still charged me. My entire visit cost $236 for diagnostic service- $89 for check engine $39 for break diagnosis & $89 for airbag but yet no airbag diagnosis- I feel the dealership should have removed that $89 fee since I didn’t get what I paid for
Our salesman was Javon and you couldn’t ask for a better person to work with We bought a 2020 Chevy Trax and we are loving it. Everyone there was so easy to work with and we got what we wanted. Thank you everyone
Always professional
Had a great experience buying a used car with Javon - he helped me get into the exact vehicle I was looking for (even when I didn't know!) and was friendly, professional, and kind throughout the experience. Finance took time to explain everything in detail, yet didn't make one feel belittled, and everyone was very friendly in ensuring that I left in a car that I loved with a payment that I was comfortable with. Hopefully going back for service will be just as pleasant!
I went to get my car serviced here for the first time. I had gone to other places in the past and had not had the best experiences. Often times the individuals at dealerships treat customers like dollar signs. It often feels like you are working to avoid being scammed. This experience was quite the opposite. I received phenomenal customer services. The communication was clear and Ben was very transparent about the services that my car needed. I didn’t feel like I was being pushed to spend an obscene amount of money. I highly recommend Heinrich Chevrolet in Lockport! ...
Shyenna did a great job of assisting me in my purchase. She is knowledgeable, personable, and has a great sense of humor. Made me feel at ease during the process and I actually enjoyed the process. (That's never happened before) thanks again.
Staff was very accommodating
First car show turn out really great
From the minute we walked in the door until we took delivery of our 2024 Blazer EV 2 days later, we felt very comfortable with your dealership. Every person we spoke to was friendly and professional. Javon was great to work with! We highly recommend him and your dealership.
Don Boyle did an awesome job
Absolutely fantastic care, concern, and service!
Excellent
Shy and Rocco were great.. made everything easy and comfortable
Everyone was very friendly and informative.
I had showed up without notice with a problem with my vehicle. I was greeted & helped immediately. My service manager Jim hooked the computer up and had me in the next morning. The repair was taking a little longer than expected and without hesitation I was provided with a vehicle to use while the repair was completed. We came to Heinrich Service a few years ago with my husband's GMC Terrain. There was something that the service department at his dealership could not figure out. These guys at Heinrich figured it out instantly. When it was time for ...
Javon Ford was a great no pressure salesman working with others in his department ALL worked together and I drove out with the Truck of my dreams. Jason explained all of the gadgets on my new diesel truck before I left the lot. 100% satisfied. I received $1000 dollars more than the other dealers for my trade in.
I recently traded in my 2020 Tacoma for a 2022 Silverado thanks to Mike Porth. I had distinctly told myself on the way over to test drive "all you are doing is looking at a new truck, no decision is being made today." Well that completely changed once I got a chance to sit down and talk with Mike. I have NEVER felt more comfortable during a vehicle buying experience than I did with him. The no pressure attitude made it very very easy for me to want to make a deal before leaving that day. It also helped that ...
Cannot say enough good things about this dealership! Shy, Rocco, Chase and Peter were extremely transparent about every single detail, and were so kind in helping me with the new car buying process! I highly recommend buying from Heinrich!! Thank you all so much!!!
Good
Great job no more check engine light on and is running great still needs to come back in for the shift into park cause the button on shifter sticks or something cause all I have to do is click it and it then shuts off
Want to give a shout out to my salesman Zachary Falk ,Sales managers Rocco Zarcone and Gregory Fitch for the excellent service on my recent purchase of Chevy Silverado 1500 Rst Z-71. If anyone is in the market for a vehicle give them a call.
I recently bought a Chevy Colorado from Javon Ford and had a great experience. He was very knowable and found us exactly what we were looking for.
During our annual road trip the OnStar module failed causing me to call OnStar on the phone to have them troubleshoot it. I asked if it could wait until we returned home to repair without further damage and they said yes. After returning to Western New York I scheduled this service and due to delivery issues it took four days to complete the service and replacement. Randy told me that they had no loaner/rental cars available so I accepted a ride home. When I picked up the truck he gave me a step by step instruction sheet to reactivate ...
People very friendly helpful Excellent customer service never have to wait more than normal. Always available to chat. My guy Jim Lajoie is always happy to. That’s way I like come here
We were very satisfied with the dealership. Zach Falk sold us the car and he was very polite, professional, and knowledgeable. He made sure all of our questions were answers before we drove away in our new vehicle and encouraged us to contact him in the future if any concerns arose.
Update/edit: Manager Brandon pulled me aside the next day and was able to sit down with me and discuss my encounter. He assured me Randy would be talked to and that Heinrich customers will always be treated respectfully no matter the circumstances. As a regular customer, I firmly believe Brandon as this has been my only poor experience in the long-standing of my service with them. I felt valued and listened to and appreciated someone reaching out to me so quickly to resolve the wrongs committed. I will continue bringing my services as I truly do appreciate their typical ...
Finally a chevy service center that actually cared! Thank you Randy for listening to me, figuring out the problem with my Traverse (that was caused and ignored by another chevy dealer) and fixing the issue for me. Great communication throughout, courtesy shuttle was perfect, then needing a vehicle while it was worked on was so easy. I also requested an oil change and tire rotation while it was there, what a great price for that service. I will definitely return for service in the future. Thank you!!!
Heinrich Chevrolet is the best !! Randy in the service dept is wonderful and always takes such good care of my whole family when we come in for service on our vehicles !! We wouldn't buy or service a car anywhere else !!
Heinrich Chevrolet provides the best service in all of Western New York. I know in my decades of owning Chevys I've been to them all. Have been disappointed by many of them for their failure to correct problems with my new vehicles. Not the case with Heinrich. They provide top notch courteous service! My family members will be visiting them soon for their next vehicle. A special Thanks to Randy!
Great dealership helpful and friendly staff I have purchased my last 9 cars from them
Quick friendly service
Zach and the entire Heinrich Chevrolet Team did an incredible job! This was the best car buying experience our family has ever had. Zach was extremely knowledgeable as I learned several things about the Chevrolet Equinox even after owning 2 of them. We will certainly be back at Heinrich Chevrolet for future family vehicles!
Fixed my recall fast. Friendly service advisor. No complaints about the service department. Thank you.
Zach took really good care me and found exactly what I wanted
Mr LaJoie was very nice and got me in and out quickly.
Only had phone contact but, very nice and informative
Mike Porth has been the best sales guy I have dealt with ever. Didn’t try to push me into selling and just listened to me and it was a great experience
They were very friendly and not pushy. Great to work with. Would recommend them to others.
Been going here for years great staff always helpful making buying a new car easy
Heinrich was quick to resolve the issue with my 2021 Silverado.
Very efficient, friendly,and willing to help .Vehicle was ready at the time it was peomised
Am well pleased with the service they gave me
My salesperson, Shyenna Hildebrandt, was awesome to work with. She even went so far as to offer to drive all the way to my house to get the title on my trade-in when I forgot to bring it with me on the day of the sale ! Everyone else there was friendly and accommodating as well.
Got an oil change and had some recall work done. All done in a timely manner
I had a very good experience with this dealer. They were able to answer all questions that I had and find the best price for me.
Great people
Zach was super! He was very knowledgeable and provided great customer service throughout the process of getting a new truck. Highly recommend Heinrich Chevrolet and Zach.
Zach was super! He was very knowledgeable and provided great customer service throughout the process of getting a new truck. Highly recommend Heinrich Chevrolet and Zach.
Randy is always pleasant and friendly He is prompt in getting my vehicle in for service and true to my appointment time
Picked up my 2020 Equinox on 2/19/24. I wanted remote start installed prior to picking up the vehicle. Not only was it installed and works great, it was done within one day. Thank you Shyenna for all of your help. She made this experience enjoyable. Highly recommend Heinrich Chevrolet, and Shyenna Hildebrandt.
Never disappointed when I take my vehicle in for service 👍
Jim Lajoie was amazing! Friendly, fast service by the guys too. Always a pleasure to talk to Jim when I bring my car in.
I have been buying new cars for 50 years and this was the best experience I ever had. Every one was friendly and nice. The salesman, Tony was the best salesman I ever dealt with. Above all he was very honest about all parts of the transaction. I would highly recommend dealing for a new car with him at Hienrich Chevrolet
Very satisfied. The salesman, Tony was excellent to work with.. we are very satisfied with the car.
We had the best salesman he spent almost a whole day with us going over our options and helped us get the best deal. They always treat us like family!
I am never disappointed when I get anything done with my truck there. My service guy Randy P. Always makes sure everything is good for me and always explains things if needed. He makes getting my service needs done easy. And if you’re looking for a vehicle Mike is the guy to see!
My husband and I walked into Heinrich on a whim to check out my dream car and never thought it could be a reality. However, Desmond Stoll and the team at Heinrich made it happen for us and we’re now the proud owners of a Tahoe! They were wonderful with helping us find a way to get a car payment that worked for us, communicated regularly to check in and answer questions, and limited our time sitting around waiting. The car buying process was extremely effective and personal. We would recommend Heinrich for any of your car buying needs! ...
Thank you Zachary Falk for taking the time to get me taken care of. After buying Fords for the last 25 years I was hesitant on making the switch. I am grateful I walked into Heinrich to make my purchase. Zachary took me on multiple rides in cars to make sure I found the right one and was there from the minute I walking through the doors to the time I drove off the lot. He even made sure I had my phone set up and I knew how to use it before I left. I’ve been searching for a ...
Best dealership experience ever!!! Zack was so knowledgeable, professional, thorough and very patient! He kept me up to date with my vehicle delivery, and it even came in 3 days early!! Zack and Chase were both a pleasure to work with and I highly recommend them! I love my new 2024 Trax (Traxie)
Best car buying experience I have ever experienced. My husband and I were just looking at getting myself a bigger vehicle since we were expecting a baby and needed more space for a car seat. We saw a Chevy Traverse on Heinrich’s website that had everything we were looking for so we thought we would just go and give it a test drive. We worked with Tony Heary, who was incredible and went through all of our purchasing options with extreme detail and was very transparent. We ended up leasing a 2023 Chevy Traverse RS and we could not have ...
Great experience, no pressure buying. Made it pretty easy and seamless
My car died all of a sudden, Tony saw us right away and helped us find the perfect vehicle for our needs. He was so knowledgeable and prompt in all aspects of the necessary applications ,we are so delighted with our New Ride! Chase was just as pleasant and very explanatory on the different packages to choose from. Thank you Heinrich for an awesome team !!! Pam and Keith
It is my first time buying a car from this dealership and they are wonderful. Everyone is so helpful and very nice. Their service was also great!
I just purchased my new vehicle from Heinrich Chevrolet. I had the best experience. My salesperson was Shyenna Hilderbrandt. She was very professional, knowledgeable and answered all my questions to 100% satisfaction. She was thorough with all details and made sure that all my needs were met! I will definitely be going back in the future. My wife is due to renew her vehicle next year and we plan to visit Heinrich Chevrolet. Thanks Shy, for a great shopping experience. Very happy!
Zak was outstanding. I give him a 10+ he was professional and patient with me. Gregory was very thorough about warranty coverage and I never felt pressured. I love my new vehicle. Thank you both Zak and Gregory. Ramona
It was a great experience. Shy and Zack were very personable and insightful. I had a wonderful experience!!!
On time and efficient