Customer Testimonials
Excellent and very quick. Everyone was super courteous.
Great dealership to deal with very accommodating and really just a great experience.
Always great service from Randy and the staff.
Brandon Herbst was diligent and always available to answer questions. He was committed to making sure my online purchase of my 2024 Chevy car went smoothly and always followed up with me throughout the buying process. Desmond's assistance was also an integral part of the sale. I would HIGHLY recommend buying a vehicle from these two salesmen at Heinrich Chevrolet. Thanks to them, my new Chevy arrived! OUTSTANDING customer service!!
Very professional. Great Job
Zach is awesome to work with and makes the whole process easy! Only salesman I'll work with and only place I go!
Brought my vehicle in for a problem with the engine light coming on. It was determined that there was a problem with a tube associated with the turbo. They ordered the parts and it was repaired in one week. So far so good. Very effecient.
We were in need of a new car due to an accident. We found a few cars at Heinrich that we wanted to test drive. My wife must have test drove 10 cars that day. Zack was so helpful and patient. He really made buying the car easy. He kept in touch with us through the entire process and answered any questions we had promptly. I would definitely recommend going to see Zack at Heinrich when you need a car!
Ours salesman Zack did an outstanding job of making sure we knew how everything worked including the my Chevrolet app. He was very patient with all our questions. We are very pleased with our car and this dealership.
It was an awesome transaction! I came to look only, went for a ride and fell in love with the trailblazer. Zach and Chase are great guys. They listened and I got my new unexpected vehicle.
Best service center in western new york
My husband had an appointment today at the service dept with concerns about a used truck he just purchased in August. Mitch in the service dept listened with much concern. Mitch went above and beyond and went to upper management and had the repairs done at no cost. Thank you kindly for serving with passion.
This is not my first purchase from Heinrich Chevrolet however, this experience reaffirmed why I am a repeat customer. As a single female, I appreciate being treated with respect and dignity. Each time I have dealt with Heinrich Chevrolet I enjoyed a personalized experience and felt the commitment to ensure customer satisfaction from sales agents, and financial officers right up to the owners.
Fast service. We take most of our fleet vehicles there
Decided it was time for a new vehicle so I decided to stop into Heinrich because they were so close to my house. While I was there looking at vehicles for about a minute Zachary came out and introduced himself. From that point on he walked me through the entire process of getting my new vehicle. Everything was so smooth and they took care of everything. The transition was amazingly painless. I've been using another dealer for many years but Heinrich just got themselves a new follower! Very professional and great job guys!!
Service Manger treated me very well. In and out on time as promised.
I had an unexpected need for a new vehicle and Heinrich Chevrolet was the right place to get one. I found just the car I wanted and got a great deal. My salesman, Mike Porth, was trustworthy and made the process very smooth and easy. I drove away with my dream car and can't say enough about the customer service and professionalism shown by Mike and the staff at the dealership. I would highly recommend Heinrich's for anyone in the market for a vehicle!
I want to thank Zach and the rest of the Heinrich staff, for work with us, to get an awesome deal.
I want to send a big thank you to Jonathan Mitch lumbar at Dave Heinrich in the service shop. Mitch is a service manager and took my truck that I had recently bought a 2014 Chevy Silverado from a private owner. I had also gotten a warranty program through CarShield, which mind you I do not recommend anyone to ever attempt this as it is a complete scam!!! I was told to drive it for 25 days and 500 miles I drove it 44 days and 1400 miles only to have a lifter go in the motor and damage the cam. There was no way ...
I'm very please with the work they did on my hyundai ...
I would have to say this was the most pleasant car buying experience we ever had. Zack our salesman was very knowledgeable on every question we had. We felt very comfortable during the entire process, unlike at other dealerships where you feel pressured. If you want a smooth relaxing experience I would recommend Zack
Awesome team. Ready when promised. Competitive pricing. Convenient hours. Easy appointment process. Kept informed of status
Oil change was quick and easy.
Zack was amazing! I called told him what I want and when I would need it by and boom! He got it all done for me! And all over the phone! Went to pick it up and in and out in an hour! Best experience ever buying a car!
Zack and the crew worked hard to get a satisfactory deal done.
Tony started with me 3 weeks earlier and helped me decide on a new purchase - the vehicle was on a truck coming to the dealership! He sent a picture when she arrived and helped me through everything !
I purchased my car over the phone and it was great because I had so many questions and my salesman was so patient and kind. When I got there, the process was really easy and everything was ready to go.
I have only had great things to say about Heinrich Chevy dealership. Service has always been good
Shout out to Brandon and Zack!!! Zack is such a good salesman. He really cares about his customers. I couldn’t be more happy. He def made my dream come true.
Great Customer service and its done promptly!! I have had the same service manager for a few times and he is great! Very helpful and takes time to explain what is wrong with the car!! Highly recommend!!
Great vehicle selections very helpful in finance and the sales department. I went in looking to trade my 3/4 ton pick up in for a new one and Mike in sales was able to get me the exact one I wanted in less then 2 weeks.
Good service there and Hendricks new cars Pleasant people to work with very happy with
Polite, personable staff. I was able to get I for an appointment easily and my car was ready quickly.
Randy is always wonderful to deal with! Heinrich is the only place my husband and I take our vehicles! Great service and great staff!!!
Great experience. Completed the entire purchasing process in one day-drove away with a new Traverse. Zak Falk was wonderful. He helped me return a rental that I had which was really helpful
Randy is the guy to go to I first took my vehicle in for a misfire and Jim L was my service technician he gave me an estimate of almost 3000 dollars and tried to sell me on all of those parts including a head gasket and more. After that every time I tried calling Jim he was not available so eventually I went down to the shop to talk to Jim face to face and he was not their luckily randy was and he gave me a new technician that said I had to take an aftermarket part I put ...
Stellar team at Henrich! Have to give a shout out to Desmond. He worked hard to make sure I was able to get into a new vehicle as my lease was quickly running out. He made sure to explain all the steps along the way, very responsive to any and all questions and was super flexible with my ever changing schedle. I would 100% recommend not only Henirich but would strongly recommend anyone to ask for Desmond for help!
I had an appt. for an inspection & asked to have a rear wiper put on. My appt. Was for 1:30, I got there around 1:20 & was told they were behind and it would take about an hr & a half. I was there until almost 3:00, just for an inspection. Other than the long wait, everything went fine.
Fantastic team
Very informative service manager. Took care of all my needs and questions, would highly recommend this dealership.
Everyone is very knowledgeable and make things very easy
While there are many great sales staff here I personally can highly recommend Javan Ford as he always goes the extra effort while smiling and grateful for being as helpful as you choose . Thank you
Work needed done in a very timely manner. Jim was a very pleasant service employee.
I have been taking my 1995 Corvette to Heinrich for 3 years and have been pleased with the service and repair that has been identified and fixed.
Normally I have the transportation guy give me a ride home. This time I stayed and was pleasantly surprised the job was done in in an hour
Great car buying experience. I had a issue with my new vehicle and the service department took care of it in a fast manner.
Everyone from Pete to Don were amazing will be a life long customer
Great people, great service
Salesman was great. Very helpful. The finance guy wasnt to pushy. Over all good experience
Communicated well with issues that arose with my car.
The service is excellent and my truck comes out perfect every time. Friendly people and very professional.
GM pushed a bad software update to my 2022 Silverado rendering it dead. I got it to Heinrich Service and Jim Lajoie listened to my account of the symptoms and informed the tech. GM software engineers were consulted and they had to reprogram my truck. All of my previous settings were retained and I drove away happy. Heinrich Service did a fantastic job tracking this down and fixing it right.
Service center is awesome! Staff is friendly! The staff gets you in and out ASAP.
Just purchased a 2024 Trax. Zack made the whole process very easy. Great communication throughout and made sure I was comfortable every step of the way. Would highly recommend to my friends and family or anyone looking for a new or used Chevy.
Quick drop off and delivery department was awesome! Very cool!
We worked with Zach Falk and he was great! We shopped around and went to a few different dealerships. Zach was the most prepared for when we arrive than any other sales person we talked with. I would highly recommend. Chase with the finance team was also a pleasure to work with!
While purchasing my very first brand new car-Jevon Ford and Chase Collins made it almost painless. They took very good care of me to make it a success!!!
It was very good
It was awesome they made sure to find what I wanted and quickly explained all that came with my purchase as well. Thank you for the experience
very professional and polite! great place!
Made appointment for service and tire rotation @3pm. Day before, muffler broke at weld. Dropped off and they had my truck totally serviced with new exhaust hours before actual appointment. Great staff, very nice! Thanks Jim
I was there for a oil change and was in and out very quickly..,plus it was a free one.... which was even nicer.
Salesperson was very heipful answered All questions explained features on vehicle and friendly facility clean and bright
Zach was an amazing salesman. He was very thorough in explaining all of my options and I never felt pressured to buy. I am very pleased with my experience and very happy to purchase from a local dealership.
Great sales and service teams!!
I brought my 2014 silverado in for AC problem. They found what the issue was. Called me in a short time and told them to fix the problem. It was all done in about four hours. Had them do an oil change too. I didn't know there was a recall and they fixed that. The service guys were super friendly and helpful. I love the attention they give to everyone. It's not like the dealers who have quite a few dealerships and treat you like a number. They are very homey. Definitely going back.
Just purchased a 2021 Toyota 4Runner at Heinrich Chevrolet and the experience couldn't have been more pleasant. Shy and the rest of the team were personable, low-pressure, and down to earth. I felt in control of the process and they made every effort to make sure I had what I needed to make the decision to purchase. If you're shopping for a Chevy or see a used vehicle on their lot, I would not hesitate to pay a visit to Heinrich Chevrolet.
Excellent work and a very knowledgeable service manager.
Local dealership works well with customers to meet all the needs of a driver , new user and repairs
Very Friendly. I have been using the service department for years, so that shows I get good service there.
They took care of me they were extremely professional and they did a great job
Great customer service
Getting better form year to year. The new ones are wowl
My husband and I went to Heinrich for a test drive not really sure we wanted to buy a vehicle. Zachary was very friendly and let me take the vehicle for a drive that was not just around the block. I was able to get good feel of what the vehicle could do. The team at Heinrich was really helpful in getting me in the vehicle on the 3rd of July when a lot places closed early. Zachary stayed late just to get every thing done and show me how to use the deferent features on the vehicle. He went ...
Everyone was fantastic!
Zack is a great sales person who got me exactly what I wanted. I was in and out in a few hours from start to finish, and the price we settled on was great! Every single person in the dealership greeted me and helped in any way they could whether it was a test drive, getting water for me, or helping me with the paperwork. A great experience from start to finish!
Fast and friendly service
This is my first purchase from Heinrich Chevrolet. I inquired about a truck and Zack called me the next day & from their everything went smoothly, Zack made the process so easy. When I went in to do the test drive & paperwork Zack was a complete professional showing me everything on the truck and then brought me into the service department to meet the advisor. I would highly recommend Zack & Heinrich Chevrolet for your new lease or buying.
Ordered and picked up all in an hour.
I reached out to Heinrich Chevrolet inquiring about a truck online. Zack called me the next morning and I put money down to hold the vehicle. Zack is a fantastic salesmen. We actually went back and forth on the phone and got things pretty much set. I went and took a test drive and bought it that day. Zack is very professional and went over the truck completely. I would highly recommend Zack and Heinrich Chevrolet.
Excellent service and the wait time was minimal and went by quickly. Friendly atmosphere!!!!
Excellent service everyone is very friendly and helpful. They took the time to look up my rewards points and the oil change was completed within the time frame they gave me. It was a great experience
Didn't have appointment the tex,work me on and answer my questions and fix's my car ,just purchased my vehicle that I was leasing thank so much
Great customer service
Everyone I spoke to and dealt with was great. Chase was always there to answer all my questions and had my back on whatever I asked for. Thanks to all of them at Heinrich Chevrolet!!
Don Boyle was a great salesman. Told him what I wanted and he found it for me. The delivery guy was not so good.
I was in for scheduled maintenance and NYSI and wiper transmission recall and the team was ready for me and was performed as I waited and was out in good time.