Customer Testimonials

Don't go there for service repair. Took truck in for repairs. Spent $8,000. Ten days in shop . One issue was oil leak. Still have oil leak. Remind me never to buy a Chevy truck again!!

Tony was so helpful with getting me into my new vehicle! He is very professional and knowledgeable. He helped me find the best deal and I am very happy with my new vehicle! Thank you Tony & West Herr!!

Bought a pre owned vehicle last month. Javon was great to work with. He was professional yet personable.

Valerie is such an asset to the service department. She is always friendly and willing to explain things and answer questions. She even went out of her way to find ways to reduce our bill ( AAA discounts, GM Rewards points,etc.). Very satisfied with visit!

Things have changed here. I became a customer because my company's vehicles were serviced here. The service we got at that time (2019) was amazing and prompt. I started to bring my own vehicle here as well. At that time the service advisor would keep us apprised of what was due when we came in. He would help us schedule it if it could not be done in a timely fashion that day. He would help us prioritize things. When I called I always talked to someone knowlegable, which was important when dealing with multiple vehicles under different client names ... Read More

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DealerRater - Oct 23, 2026

Things have changed here. I became a customer because my company's vehicles were serviced here. The service we got at that time (2019) was amazing and prompt. I started to bring my own vehicle here as well. At that time the service advisor would keep us apprised of what was due when we came in. He would help us schedule it if it could not be done in a timely fashion that day. He would help us prioritize things. When I called I always talked to someone knowlegable, which was important when dealing with multiple vehicles under different client names due to the business and personal vehicles. In April of 2024 I took my personal vehicle in for service and a mishap occured where the engine in my vehicle was siezed up due to the technician starting it with no oil in the engine. I was told I was getting a new engine, not a rebuilt one. I was given a rental vehicle (truck) to drive while waiting for mine to be fixed. I use my truck nearly every week to tow, and was told I could not tow with this loaner. This certainly disrupted my life for the 3 weeks it took to get a "new" engine. When I finally picked up my truck I found out I got a remanufactured engine, not a new one. My truck was low mileage (55K). I can't help but wonder how many miles were on that engine they remanufactured, but I would bet a significant sum it was a lot more than 55K. My truck immediately had a clunk that occured when stopping. Feeling mislead and very unhappy I ended up getting a newer truck as I didn't trust this one anymore even after the repair. Turns out that was a good option because when I took the repaired truck home to take my things out of it(after making the trade in deal), it did not start (48 hours after I picked it up repaired) and required towing back to the dealership. Service is one of those difficult things to find a business to trust. Alternative dealerships in the area seemed to have issues with scheduling and attentiveness to service, so I reluctantly returned. My company continued to have vehicles serviced here. In the past year scheduling is a nightmare of AI generated phone trees, remote people who don't really know what they are doing, and can't answer questions or direct me to someone who can. Appointments are not for the actual service they are to meet with the advisor. Oil changes and rotations take 2 hours minimum, and generally come with a TEXT message about $1-2K of additional recommendations. No phone call, ages for anyone to respond to answer questions about the recommendations. This means work doesn't even start until after all this. This is a significant problem when one of my vehicles is necessary to have to do my job, so I have to cancel and reschedule my clients/patients until whenever I get my vehicle back. There is a cost for diagnostics that is added on when you bring the vehicle in and is in addition to the actual charges for fixing things. The diagnostic cost alone is more than some of the routine items that a vehicle is in need of. Diagnostics can't be done without a minimum of 5 hours I was quoted. I certainly no longer feel like customers are valued by this dealership's service department. An oil change should not come with a mystery as to when the vehicle will actually be serviced and done. I should not have to wait until the following day to pick up my vehicle because additional recommendations were not discussed or approved for hours because the service advisor did not return phone calls.

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Nate was a great guy, thanks for the help!

Things have changed here. I became a customer because my company's vehicles were serviced here. The service we got at that time (2019) was amazing and prompt. I started to bring my own vehicle here as well. At that time the service advisor would keep us apprised of what was due when we came in. He would help us schedule it if it could not be done in a timely fashion that day. He would help us prioritize things. When I called I always talked to someone knowlegable, which was important when dealing with multiple vehicles under different client names ... Read More

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Google - Oct 21, 2026

Things have changed here. I became a customer because my company's vehicles were serviced here. The service we got at that time (2019) was amazing and prompt. I started to bring my own vehicle here as well. At that time the service advisor would keep us apprised of what was due when we came in. He would help us schedule it if it could not be done in a timely fashion that day. He would help us prioritize things. When I called I always talked to someone knowlegable, which was important when dealing with multiple vehicles under different client names due to the business and personal vehicles. In April of 2024 I took my personal vehicle in for service and a mishap occured where the engine in my vehicle was siezed up due to the technician starting it with no oil in the engine. I was told I was getting a new engine, not a rebuilt one. I was given a rental vehicle (truck) to drive while waiting for mine to be fixed. I use my truck nearly every week to tow, and was told I could not tow with this loaner. This certainly disrupted my life for the 3 weeks it took to get a "new" engine. When I finally picked up my truck I found out I got a remanufactured engine, not a new one. My truck was low mileage (55K). I can't help but wonder how many miles were on that engine they remanufactured, but I would bet a significant sum it was a lot more than 55K. My truck immediately had a clunk that occured when stopping. Feeling mislead and very unhappy I ended up getting a newer truck as I didn't trust this one anymore even after the repair. Turns out that was a good option because when I took the repaired truck home to take my things out of it(after making the trade in deal), it did not start (48 hours after I picked it up repaired) and required towing back to the dealership. Service is one of those difficult things to find a business to trust. Alternative dealerships in the area seemed to have issues with scheduling and attentiveness to service, so I reluctantly returned. My company continued to have vehicles serviced here. In the past year scheduling is a nightmare of AI generated phone trees, remote people who don't really know what they are doing, and can't answer questions or direct me to someone who can. Appointments are not for the actual service they are to meet with the advisor. Oil changes and rotations take 2 hours minimum, and generally come with a TEXT message about $1-2K of additional recommendations. No phone call, ages for anyone to respond to answer questions about the recommendations. This means work doesn't even start until after all this. This is a significant problem when one of my vehicles is necessary to have to do my job, so I have to cancel and reschedule my clients/patients until whenever I get my vehicle back. There is a cost for diagnostics that is added on when you bring the vehicle in and is in addition to the actual charges for fixing things. The diagnostic cost alone is more than some of the routine items that a vehicle is in need of. Diagnostics can't be done without a minimum of 5 hours I was quoted. I certainly no longer feel like customers are valued by this dealership's service department. An oil change should not come with a mystery as to when the vehicle will actually be serviced and done. I should not have to wait until the following day to pick up my vehicle because additional recommendations were not discussed or approved for hours because the service advisor did not return phone calls.

Nate was amazing, easiest truck buying experience ever. Would definitely recommend. Chase was great too, very easy.

Nate and Fernando got us a good deal on a used car.

Shout out to Tony and Nate for making my first time purchasing a car quick and painless! Definitely recommend them!

Zack and Nathan were great at Heinrich Chevy!

I had such a great experience working with Zack at Heinrich Chevrolet! He made the entire process of getting my brand-new 2026 Chevy Trax RS feel easy, comfortable, and exciting. After unexpectedly needing to replace my vehicle, I had a lot going on and Zack was patient, helpful, and never made me feel pressured. He took the time to answer my questions, kept everything moving, and made sure I was taken care of throughout the whole process. I absolutely love my new Trax RS and couldn’t be happier that everything worked out. If you’re looking for someone who is ... Read More

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Google - Oct 7, 2026

I had such a great experience working with Zack at Heinrich Chevrolet! He made the entire process of getting my brand-new 2026 Chevy Trax RS feel easy, comfortable, and exciting. After unexpectedly needing to replace my vehicle, I had a lot going on and Zack was patient, helpful, and never made me feel pressured. He took the time to answer my questions, kept everything moving, and made sure I was taken care of throughout the whole process. I absolutely love my new Trax RS and couldn’t be happier that everything worked out. If you’re looking for someone who is friendly, professional, knowledgeable, and genuinely wants to help you get into the right vehicle, definitely ask for Zack Falk at Heinrich Chevrolet. ⭐️⭐️⭐️⭐️⭐️ Highly recommend!

I had both of my Chevrolet vehicles serviced last month due to electronic screen issues. Val Langendorfer was wonderful in getting us scheduled and keeping us updated throughout the process. Rob Fox was also extremely patient and helpful in getting our Android Auto reset and working properly. He stayed with us and made sure everything was working before we left the shop. Great customer service from both Val and Rob! They were professional, helpful, and truly went above and beyond to make sure we had a positive experience!

These guys have been awesome to work with in the purchase of our new vehicle. I recommend either Jevon or Tony.

I stopped by Heinrich Chevrolet the beginning of September because my lease was almost up. Right off the bat, we felt the friendliness of the staff and were approached right away even though we didn’t have an appointment . Javon was extremely knowledgeable, professional, and helpful to us. He had me test drive several vehicles and no one was ever pushy. I felt very comfortable with my purchase and left with a 2026 Chevy equinox that I love. I would 100% go back in the future and will continue business with them. Thanks for all your help Javon! You are awesome!

Nate was very helpful and pleasant to work with!

Having had work done on our car previously, we knew Heinrich had 1, maybe 2 (from what Chris said) that was certified to work on EVs and PHEVs. So, when our car had a malfunction out of state, we towed it back home. On Fri 8/28, Mon 9/31, Wed 10/2, I called the service manager. Never getting an answer, I left voice messages. On Thur 10/3 we went into the dealership (mid-day) to talk with the service manager. Walking into the service advisor area, 2 service writers were at their desk. 1st one was on the phone. Later noticed it was her cell phone. I waited one ... Read More

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Google - Sep 8, 2026

Having had work done on our car previously, we knew Heinrich had 1, maybe 2 (from what Chris said) that was certified to work on EVs and PHEVs. So, when our car had a malfunction out of state, we towed it back home. On Fri 8/28, Mon 9/31, Wed 10/2, I called the service manager. Never getting an answer, I left voice messages. On Thur 10/3 we went into the dealership (mid-day) to talk with the service manager. Walking into the service advisor area, 2 service writers were at their desk. 1st one was on the phone. Later noticed it was her cell phone. I waited one desk away, so as not to appear to eavesdrop on her conversation. I know she saw me but no effort was made to direct me to another service writer, or pause her conversation long enough to say, "just a moment and someone will be with you". After spending and waiting for 5 minutes , I decided to walk down the line to see if anybody would notice me and wait on me. (Side note i was standing there using a walker). At the last desk was a man working on either a repair order or some form. He greeted me and we bantered for just a moment about the job. I had been an assistance service manager at a high-end dealership, so protocol and SOP were very familiar. When he asked how he could help me, I inquired if Chris Birner (svc mgr) what was available and found out that he no longer work there. I told the service rider what the problem was. And he said that he had no knowledge of the vehicle we wanted to bring in and that I would need to speak to somebody in service. I asked if the service manager was around. I was told that "Oh, he's around here somewhere". I told the service writer that I had left a couple of voice messages. He responded that he's had voice messages that he hadn't even bothered to listen to. The service writer disappears to take paperwork or something into the office and never return the whole time I was standing there. From the time I walked in the door to the service write-up bay, until I was leaving (without speaking to anyone) had been 30 minutes of standing with a walker and no offer of any place to sit. To this date, Tue 10/8 add the close of the business day, I have yet to receive a call back from the service manager. This has totally disenchanted me from doing business here and thinking I may need to find a dealership somewhere else.

I had an earlier review on my GMC truck regarding brake issues with my truck with further discussion with dealer thay made it right I’m pleased that they resolved this issue

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Took several weeks to get in but they changed oil, filters and rotated tires. I was satisfied with the service.

Javon Ford was great! Called over to our office to change a vehicle for a mutal client and had everything in order. 5 stars on his preparation and accuracy.

Purchased a used GMC pickup they rebuilt rear end was making noice when test drove that was great. Picked up truck drove 1100 miles and service break system light came on was very upset so went to different dealer to have checked needed new brakes and rotors cost me $1050.00 to get fixed. How did it pass inspection on delivery called Heinrich basically said to bad. Been with them for 40 years will never go back.wife need new vehicle they lost a sale. Will say Javon was great at time of sale.

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Had an amazing experience at Heinrich Chevrolet buying my new Chevy Traverse. I would Highly recommend buying a car here. I'm super happy 🙂

Purchased a used GMC 1500 pickup with 31,000 miles had to have rear ended rebuilt before take possession. That was fine they did the work.after getting truck put 1100 miles on it when break light came on to service break system truck was just inspected when picked up and Had rear ended done I had to put new break pad and rotor on how did it pass inspection and no one saw was bad when had to take rear ended apart. Been with them for 40+ years will never go back there cost me $1040.00.

Worked with me every step of the way.

Fernando is an excellent salesperson, and the manager and finance manager are excellent too—everyone provides excellent customer service. I am happy with my new vehicle; it is beautiful and of excellent quality. I recommend this dealership 100 percent.

very straight forward, kept me in the loop the whole way. super positive experience!

Had severe issues with my newer silverado. Went to my shop and others with no one being able to fix the issue. I usually avoid dealerships but Valerie from the service department was absolutely amazing!! I was blown away. They found the issues and fixed it. The price was amazing and service great!! If u ever need service at Heinrich please get a hold of Valerie!! Thank u again I really appreciate it alot..

Our go to dealership ! Go see Tony Heary, he will make it happen!

This place is terrible. I pay $1400 to get a truck I bought less than 3 months ago fixed, and not even 5 mins down the road the check engine lights comes on AGAIN and now they are telling me I have to pay for another diagnostic and fixture. CarFax shows the truck has had numerous prior issues with check engine light problems prior to the purchase too, yet they still put it on the lot! I haven’t even had the thing 3 months. To make it better, just outside of two months buying it I had to buy 5 new tires because I ... Read More

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Google - Jul 11, 2026

This place is terrible. I pay $1400 to get a truck I bought less than 3 months ago fixed, and not even 5 mins down the road the check engine lights comes on AGAIN and now they are telling me I have to pay for another diagnostic and fixture. CarFax shows the truck has had numerous prior issues with check engine light problems prior to the purchase too, yet they still put it on the lot! I haven’t even had the thing 3 months. To make it better, just outside of two months buying it I had to buy 5 new tires because I got 3 flats in 3 days because the trucks tires were so old they were eroding. And, they still haven’t fixed a dent they said they would when purchased. Not even 3 months and already paying an extra $3000, be careful what you buy from here

Purchased new truck, brought home same day Zak and Peter Thank you!!!

I saw a listing on Car Fax, called to inquire it's availability and scheduled an appointment for a test drive. Didn't like it. Javon, a Heinrich salesman was patient, understanding of my circumstances and found me another used car that is perfect for my needs.

Service was excellent and efficient

My 2026 Blazer was delivered with a stain on one of the rear seats!! The problem was handled by my salesman Zack Falk with care and individual attention!! The stain was removed completely making me a very happy customer !!! Love my Blazer !!!!

Everyone was really helpful, especially Javon Ford. He sold us a 2026 Chevy Traverse and he was great from the time we bought And went beyond being great when he personally delivered the Traverse to our house.

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2024 Chevy Silverado 1500 trail boss was a 1 owner lease that I bought, undisclosed that this person modified the truck to purpose a plow.. damaging the front end, one wouldn’t know until you crawl under the truck and notice missing weather guard and custom cutouts to the bumper under the truck as well. It’s not too much of a deal breaker as they are going to fix it after I noticed and the paperwork was drawn up. Overall the feeling of being pushed in, pushed out.. didn’t even walk through the truck programming, setup what a shame. I will ... Read More

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Google - Jun 17, 2026

2024 Chevy Silverado 1500 trail boss was a 1 owner lease that I bought, undisclosed that this person modified the truck to purpose a plow.. damaging the front end, one wouldn’t know until you crawl under the truck and notice missing weather guard and custom cutouts to the bumper under the truck as well. It’s not too much of a deal breaker as they are going to fix it after I noticed and the paperwork was drawn up. Overall the feeling of being pushed in, pushed out.. didn’t even walk through the truck programming, setup what a shame. I will review and rewrite upon completion of repairs to my satisfaction. Update..went as said to talked to Chris Birner manager of derives department who shrugged me off and past the buck to someone else! The customer satisfaction at this dealership absolutely horrible, no care no show of respect, talked to a guy who didn’t even really know what to do to try and fix the problem, so I guess we will see where this will go. Had this truck now for almost a month, now and 90% of that time has been in the service department. Had to take it to paddock because the technicians at Heinrich are far from qualified paddock found about $3500 of things wrong which Heinrich didnt and said was okay an safe… they refuse to do anything about it after spending 50k+ on a truck, basically saying it’s your problem we don’t care! If your looking for a Chevy go to Paddock Chevrolet where they actually care about what you buy and help you through everything.. an disclose if the vehicle has needs or will have problems and that they are there for you 100% through the process. And yes they email, text, and call you just to make sure you are satisfied Go to Paddock

Very Bad expierence.

Quality of work was great. However, I was never notified that my vehicle was ready for pick-up for over 24 hours.

Great staff, easy to work with.

I’ll be gracious in giving 2 stars. Staff does not go above and beyond to make a happy customer. My time was much better spent couple minutes down the road at west herr. I got my first car from here 8 years ago and had a completely different experience this time around. Wasn't impressed.

Went to Heinrich Chevrolet in Lockport. We were very pleased with our whole experience. Javon was our Sales Rep and I cannot say enough good things about him. He was very respectful, knowledgeable, efficient, aware of our needs, and above all, not overly assertive. I would definitely recommend him to anyone looking for a vehicle. I also dealt with Brandon on the financial end who was equally down to earth and respectful. these guys were great and made the process easy on us, thank you!

Javon you the man!!!!

This dealership agreed to trade a car with a dealership in my area. Deposit was made, papers were signed, and a truck was being sent to pick it up. Heinrich decided they didn't care about the deal they agreed to and sold the vehicle to someone else. Sure, they'll take your business...... but they don't have morals. They didn't care that they were screwing over another person as long as they made their money.

My front passenger floormat was soaked on my 2016 Chevy Equinox. The Heinrich Chevrolet Service Department did an excellent job of diagnosing and repairing the problem which was a faulty drain line near the sunroof. The repair was made at a reasonable price. I checked my floormat after a heavy rain last night and it is dry. My Service Manager Val was friendly, informative and professional. Thank you, Greg Wozniak

Grateful to have a vehicle, however I became very disappointed when I found out the warranty the cost me over cost &150.00. More than what I was looking for and what was more disappointing that of course within two years I had to take my 2018 trax back to the dealership because it began leaking both oil, and anti-freeze. In addition to the appx. $1500.00 my warranty covered I still had to pay $651.xx. Before that all happened I noticed the car there car I’m financing only has one seat belt in the back. I have three children. I’m constantly ... Read More

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Google - May 12, 2026

Grateful to have a vehicle, however I became very disappointed when I found out the warranty the cost me over cost &150.00. More than what I was looking for and what was more disappointing that of course within two years I had to take my 2018 trax back to the dealership because it began leaking both oil, and anti-freeze. In addition to the appx. $1500.00 my warranty covered I still had to pay $651.xx. Before that all happened I noticed the car there car I’m financing only has one seat belt in the back. I have three children. I’m constantly looking around to get pulled over with my grandchildren who are 2,and 4. After the work was complete I took my car back to be inspected which could’ve been done that day or at least give me a temporary inspection. Obviously I couldn’t register my car w/o proper inspection I had to drive back to Lockport for the free inspection. However turns out they find another antifreeze leak. So what should have taken 10-20mins. had me sitting in the lounge for literally an hour. No one even came to let me know what was going on. At which point I had to be driven home by Heinrich staff, and told it should be done at approximately 2:30. School pick up time. Since day one I‘ve sort of had the buyrs remorse. I wouldn’t recommend anyone I know or care about to purchase or lease. I feel taken advantage of because I’m a woman, who doesn’t know much about cars and family-owned or not they screwed me. I think they’re aware of that but I guess it’s all about the money. If you’re on a fixed income beware!!!!!! R Lewis Never again!.

Terrible dealership they lie about their credit apps price changed three different times not recommend

5 stars is not enough as far as I’m concerned. They have gone above and beyond for me. My husband and I have bought our last 5 vehicles from them. They couldn’t get me in to have something fixed on my jeep so I had to go to west herr. West herr didn’t have a loaner for me because they said they didn’t have any available. They were keeping my jeep for 4-5 days. However Pete and Brandon offered me a vehicle to use until then. Who does that? Another business is fixing my vehicle and yet they ... Read More

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Google - Apr 24, 2026

5 stars is not enough as far as I’m concerned. They have gone above and beyond for me. My husband and I have bought our last 5 vehicles from them. They couldn’t get me in to have something fixed on my jeep so I had to go to west herr. West herr didn’t have a loaner for me because they said they didn’t have any available. They were keeping my jeep for 4-5 days. However Pete and Brandon offered me a vehicle to use until then. Who does that? Another business is fixing my vehicle and yet they offer me a vehicle to use until my jeep was fixed. GREAT customer service!!! Will continue getting our vehicles from them!

I asked the technician to please be extra careful with my aftermarket sound system when they were replacing my battery and they did just that, while also paying extra attention to detail of how it was set up. Thank you!

Everyone we worked with was very knowledgeable and accommodating. Friendly sales service and I think we worked out a terrific deal.

Excellent experience at heinrich Chevrolet. Zack went above and beyond to get us to the price we wanted to pay for a brand new truck.Thank you

Recently purchased a used SUV from them a few months ago. There were a couple issues with the vehicle, (as I feel is normal with most used auto's). Had no problems with making an appointment and having the issues taking care of at no charge. Did not have bumper to bumper warranty either. Have, would, and will continue to refer anyone interested in new out used vehicles to Mike Smith before making any decision. Charles

Zack and the team at Heinrich Chevrolet were great and went above and beyond to get me in my new Jeep. Thank you from the bottom of my heart ❤️

Working with Javon and Brandon was great! They got me the exact car I wanted and within budget. They were patient with my questions and specific requests.

Great experience from start to finish!

If i could give negative stars i would.. the service dept as well as management especially Chris who is head of service and higher manager paul collins are horrible and not helpful at all. My advisor was Aria who has no knowledge of cars and will not answer her phone or call back. My car was at heinrich for an issue and all started out great i found out the next day all i needed was a battery and a fuel pump.. i gave the ok for both to proceed.. 4 days later after multiple calls to Aria unanswered i dealt ... Read More

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Google - Feb 24, 2026

If i could give negative stars i would.. the service dept as well as management especially Chris who is head of service and higher manager paul collins are horrible and not helpful at all. My advisor was Aria who has no knowledge of cars and will not answer her phone or call back. My car was at heinrich for an issue and all started out great i found out the next day all i needed was a battery and a fuel pump.. i gave the ok for both to proceed.. 4 days later after multiple calls to Aria unanswered i dealt with Chris and was assured it was being taken care of but the pump needed to be ordered. Fast forward to 10 days later and multiple calls every day to any one who would answer a phone i found out my car was just sitting apart with no answers or rental offer from heinrich. I told them to put it back together and i was coming to get it. I asked Paul collins for a detailed bill on what was done and hours spent and was hung up on, a half hour later i was told all work was free and get it out of there. My battery was never swapped and i am not sure what was looked into on the fuel pump but was told by Aria it would be between 1100$-1200$. I took it to auto zone as soon as i left and had my battery and alternator checked and all was more than fine. Weird once questions are asked everything becomes free and my car is available in an hour. The service dept at Heinrich are a bunch of crooks, do not go here for anything. Customer service is awful top to bottom, will never be going back and will caution everyone from using them. I am reporting all of the to GM and maybe they will straighten them out.

This dealer ship is amazing from the service to sales team. I highly recommend this dealership.

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Great great great great great Awesome awesome awesome Thanks thank you thank you Awesome awesome

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I used to rely on Heinrich Chevy for all my automotive needs and had high expectations going into my recent truck purchase. The sales and finance teams were excellent—professional, friendly, and made the buying process smooth. However, just three weeks after the purchase, I experienced an electrical issue with the front camera that caused several features to fail. When I reached out for support, I was disappointed to find that they offered no real help unless I was willing to pay for them to “guess” at the problem. That’s not the kind of post-sale support I expected, especially ... Read More

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Google - Sep 9, 2025

I used to rely on Heinrich Chevy for all my automotive needs and had high expectations going into my recent truck purchase. The sales and finance teams were excellent—professional, friendly, and made the buying process smooth. However, just three weeks after the purchase, I experienced an electrical issue with the front camera that caused several features to fail. When I reached out for support, I was disappointed to find that they offered no real help unless I was willing to pay for them to “guess” at the problem. That’s not the kind of post-sale support I expected, especially for a new vehicle. Sadly, this experience has changed my view of the dealership. I won’t be returning for future purchases and will be going back to KIPO instead, where I’ve had more reliable service and support.

Went in for free inspection..2 hours later was told I needed license plate bulb to the cost of $52.00. Customer service guy/technician poor communication yelled it's done as he drove by me .

Went for free inspection took over 2 hours to tell me that I needed rear license plate light and it cost $52.70. No communication that the vehicle was completed, saw technician drive by us and he yelled it’s done. Very poor customer service .

Zach was really great to work with. He made buying a car a breeze! Thanks for everything 😊

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My Service Adviser, Leon, is very knowledgeable and friendly to deal with. However, the lack of commitment to performance by the technician assigned to service my vehicle is extremely lacking. The last time I had my vehicle serviced, oil, tire rotation was performed even worse than this time. Unfortunately I see a trend.

So I went in to test drive a car the other day. The salesman was ok. After the test drive, I asked when they were open on Monday and Tuesday. I advised him I had somewhere to go and asked for the CarFax report. He asked me to sit at his desk. He asked me about credit, which is upper 750 (I checked before and asked again for the report. He left and came back with a printout of numbers to buy the car. I was pissed. I asked for easy information, and he failed. Then, some head managers come over ... Read More

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Google - Jul 5, 2025

So I went in to test drive a car the other day. The salesman was ok. After the test drive, I asked when they were open on Monday and Tuesday. I advised him I had somewhere to go and asked for the CarFax report. He asked me to sit at his desk. He asked me about credit, which is upper 750 (I checked before and asked again for the report. He left and came back with a printout of numbers to buy the car. I was pissed. I asked for easy information, and he failed. Then, some head managers come over to try to smooth things over. I just ignored him, like they ignored my request. It's a shame cause I probably would have come back on Monday or Tuesday, but now I'll probably never come back.

Under 30 days my Buick Envision died nobody will get me in touch with a manager had to tow my vehicle to Mike Smith Buick to get it fixed sold me a lemon now I get it back the manager from Heinrich told me to get ahold of him through the number he gave me I called him throughout the day told him through voice message the vehicle was fixed and I wanted to update him well he wanted to make it right butt ghosted me and never returned a call I am totally done with this dealership

Not good I paid almost $160 to get my brakes checked and my is still making noises when I step on the brakes. And y’all said it wasn’t nothing wrong. So why is there noise

Service department is slow as all can be. Takes hours for an oil change. When they say they can do your brakes and rotors now, they mean after they order the part and you sit there even longer waiting for it to get in. At least I dont have to go back and im finished with free oil changes.

I was going to be retiring at the end of December & was looking to trade my 2022 Buick Encore with lower payments & buy a good used vehicle & found on Heinrich website a couple of used Chevy Trailblazers with low mileage. I went in & spoke to Tony Weary & he was very helpful in getting me into a 2022 Chevy Trailblazer with low mileage. I test drove it & he was able to get me a good deal. I bought the vehicle & picked it up the same day. I would defiantly recommend Tony. He was a great salesman &... Read More

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DealerRater - May 7, 2025

I was going to be retiring at the end of December & was looking to trade my 2022 Buick Encore with lower payments & buy a good used vehicle & found on Heinrich website a couple of used Chevy Trailblazers with low mileage. I went in & spoke to Tony Weary & he was very helpful in getting me into a 2022 Chevy Trailblazer with low mileage. I test drove it & he was able to get me a good deal. I bought the vehicle & picked it up the same day. I would defiantly recommend Tony. He was a great salesman & works hard to get what you need. My apologies to Tony for not getting this review in sooner.

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One of the worst experiences I’ve ever had at a dealership and it’s not the first time it’s happened here. Made an appointment a week in advance and was assured that they could do an oil change tire rotation and replace an accessory on my truck in a 4 hr span. Which ended up not being the case because my truck sat untouched until over 5 hrs later. Ended up getting my truck back after about 9 hrs and had the worst time trying to contact the service department. Was actually told at one point by the service manager that ... Read More

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Google - Apr 17, 2025

One of the worst experiences I’ve ever had at a dealership and it’s not the first time it’s happened here. Made an appointment a week in advance and was assured that they could do an oil change tire rotation and replace an accessory on my truck in a 4 hr span. Which ended up not being the case because my truck sat untouched until over 5 hrs later. Ended up getting my truck back after about 9 hrs and had the worst time trying to contact the service department. Was actually told at one point by the service manager that I didn’t have an appointment and that my truck was just “dropped off”

I bought a brand new 2025 Chevy trail boss, i had less than 15000 miles on the truck and my tires were already completely worn out. I, I called rocco, the sales manager, which I actually know and told him about the issue.He told me to bring it down.They'll take a look at it . They looked at the tires, saw that they were completely worn.And they said, maybe it could be my driving every excuse.One of their employees has the same truck, and they had pretty much five thousand more miles than mine.And it's how ... Read More

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Google - Feb 27, 2025

I bought a brand new 2025 Chevy trail boss, i had less than 15000 miles on the truck and my tires were already completely worn out. I, I called rocco, the sales manager, which I actually know and told him about the issue.He told me to bring it down.They'll take a look at it . They looked at the tires, saw that they were completely worn.And they said, maybe it could be my driving every excuse.One of their employees has the same truck, and they had pretty much five thousand more miles than mine.And it's how you're still look new. I called and texted rocco numerous times over a month and no response.Finally, I saw him at a gathering.And I mentioned it to him, and he said he was going to talk to peter.Heinrich, and they were going to get back to me. RewindBefore the party I stopped in and actually saw peter.Heinrich and talked to him about the matter, and he said he was going to get back to me within a day or so that was over two weeks ago still haven't gotten a call back. They'll do anything for the sale.But when it comes down to service and standing by their vehicles, they don't. Rocco send me a message if you want. I could do some research and see how much new tires are to save me time.. Mind youI spent 70k for a pickup truck and I am putting 1700.00 in tires 9 months later. 18000 miles and already put it a new set of tires on it. Then, rocco told me tires only last about 20000miles . And the worst part about it, they did all my service of rotating my tires.. i even told them we'll split the cost on the tires and they told me they can't do anything. So much for customer service

Went in to check out a Colorado in the showroom after my husband had no luck getting anyone to help him last week. Guess what - same experience for me - crawled all over the truck, opened the doors, sat in it, etc. Not one person asked if I needed help. I did get one 'Hi' from someone. That was it. Maybe another dealer would be glad to take my money. I can only imagine what service is like if this is how potential paying customers are treated.

Just spent at least 10 minutes at this dealership, crawling in and out of a new Z71 in the showroom. Not one employee said anything to me. No Hi, no Bye, no 'can we help you sir'. The money's in my pocket but I guess they don't want it too bad. Good thing there are other Chevy dealers in town.

I was in a bit of a bind in getting a particular vehicle and met Mike Porth on the floor. He attentively listened to my concerns and worked with management to get me the vehicle I really wanted in an amazingly quick time frame. Upon delivery Mike again made sure everything was ready and Chase assisted with my financing and thoroughly explained both that and my warranty options. Finally Jayden had all my delivery paperwork ready so it could be completed quickly. Then all the new options of my vehicle were explained and I was ready to go. Words cannot ... Read More

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DealerRater - Nov 13, 2024

I was in a bit of a bind in getting a particular vehicle and met Mike Porth on the floor. He attentively listened to my concerns and worked with management to get me the vehicle I really wanted in an amazingly quick time frame. Upon delivery Mike again made sure everything was ready and Chase assisted with my financing and thoroughly explained both that and my warranty options. Finally Jayden had all my delivery paperwork ready so it could be completed quickly. Then all the new options of my vehicle were explained and I was ready to go. Words cannot describe how thankful I am for everyone at Heinrich in assisting in my vehicle situation. I cannot recommend them enough.

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Visited twice to have my Z06 passenger door aligned and nothing’s changed. Still low on handle side.

Great customer service, service tech was pleasure to work with. Fast service, and no inconvenience when leaving vehicle for service.

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Very disappointed with my experience with Heinrich. I went in looking to lease a car which is usually an exciting experience. Unfortunately not this time. The salesman was nice enough, however the sales manager was not budging on anything. It’s as if they were selling gold bricks here! Oh well, luckily for me the dealership down in Williamsville was extremely accommodating and I was able to get the car I wanted for an extremely affordable price. Beware car shoppers, no deals to be made here

A good guy from West Herr in Williamsville messaged last night He offered to replace my windshield for FREE!!! But the "Rocco" at Heinrich ... a dealership that I've dealt with for over 25 years ... doesn't give a xxxx about retaining me ... after twenty-five years of loyalty ... when I was faced to face with him in his office in July! Figure that one out. You should be embarrassed. YOUR LACK OF LOYALTY IS STAGGERING!!! The word is getting out ... WHAT A GREAT STORY FOR ONE OF THE LOCAL TV STATIONS!!! A dealership won't do the right thing, ... Read More

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DealerRater - Sep 7, 2024

A good guy from West Herr in Williamsville messaged last night He offered to replace my windshield for FREE!!! But the "Rocco" at Heinrich ... a dealership that I've dealt with for over 25 years ... doesn't give a xxxx about retaining me ... after twenty-five years of loyalty ... when I was faced to face with him in his office in July! Figure that one out. You should be embarrassed. YOUR LACK OF LOYALTY IS STAGGERING!!! The word is getting out ... WHAT A GREAT STORY FOR ONE OF THE LOCAL TV STATIONS!!! A dealership won't do the right thing, but a dealership I have never done business with will fix your embarrassing mess! Mark Lloyd

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I just bought my car and it’s brand new 2025 Chevy trailblazer I had the zurich done I had Scotchgard spotting everywhere, yellow coating on the bottom of my doors. If I would’ve known, my car is gonna look like this I would’ve never gotten the extra service soon as it was spectacular before it went into now it looks terrible. I would never recommend the service to anybody ever.

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I have been a customer for many years and have always had staff that were pleasant and thorough.

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this dealer was able to order vehicle when other dealers coundn't and delivered in time frame

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Went to speak to them about a trade in, their "offer" was significantly lower than anyone else in the area, in fact, the Chevy dealer just a few miles down the road offered me 85% more than they did! Seems like Heinrich is a good dealership for people that don't know how to do their own research. They're still stuck in the old days of trying to make car buying difficult and getting one over on the consumer. No wonder their new car lot and sales floor is so empty compared to the others close to them.

The service from Heinrich is always top notch for our vehicles. We would not bring them anywhere else. I would recommend Heinrich Service Department to anyone looking for great service!

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