Customer Testimonials
My absolute best experience with a car salesperson ever was at Heinrich with Mike Porth. I highly recommend Mike to anyone in the market for a new vehicle!
Mike Porth is a fantastic sales representative. He has helped our family get into a few leases. We recently purchased our leased 2019 Equinox and Mike not only came in on his day off but made the transition so easy to purchase. Greg in finance got us an incredible rate and explained the entire process and our options. I highly recommend Mike and the staff at Heinrich.
Had my truck in for 30K mile service. Very pleasant to deal with and finished in the time set by the service writer. I’ll be back for the next scheduled service.
Always have a great deal at Heinrich and they always treat me very well
Don Boyle was great to work with! He got me into a Chevy Silverado 3500 hassle free. I would recommend him to everyone
Jim Lajoie does an excellent job. He's up front honest and very professional. He deserves a kutos.
Found a nail in our tire, Sean Kelly was our assistant, from a phone call to him we were able to bring our car into the shop. It was taken care within an hour. Thank Sean and people in the repair shop for doing a great job for us.
The vehicle ID that was stated when we started was wrong and made us feel a bit uneasy. The service went well and I was impressed with the professionalism of the team.
all the people at Heinrich Chevrolet were very helpful and knowledgeable it made my buying experience pleasant quick and easy thanks to Tyler Collins Greg Fitch and Kendra i will recommend Heinrich to anyone looking for a new car or truck , Thank you all Jim Williams
Zachary was a pleasure meeting and was very helpful to getting the vehicle that I wanted and explained how everything worked. I would gladly recommend Heinrich Chevrolet to purchase a vehicle.
Tony was an awesome salesman.
Friendly, timely and professional.
Great experience all around, dealship is very reputable. Was able to work out a deal that suited myself and the dealership. My salesperson was Zach Falk, very easy to workwith. Will probably stay at Heinrich for a while
Wonderful dealership . Helpful sales people. I highly recommend Heinrich Chevrolet. I bought my last 3 vehicles there . Would not shop anywhere else.
Everybody was very pleasant and professional. They were willing to work with you on financing and answer any questions I had. I would highly recommend them! I purchased a 2019 Chevrolet equinox, and they show me how to operate all the options on it. I am very pleased with this vehicle. I am close to dealer because I live in Gasport, NY
Tony Heary worked to find me the perfect vehicle. The trade-in and purchase was seamless. Thanks Tony and those who assisted me at Heinrich!
Had a great buying experience. Zach was very attentive and rather process was 90 percent on text or over phone. Very easy and comfortable. Worth the trip to Lockport.
Had an issue and Mr Heinrich was very understanding and helpful. Mike Porth is amazing to work with in sales. The service dept was always top notch!
Just an all around great and friendly service experience at Heinrich Chevrolet, Mike was fantastic and helped me every step of the way finding something that fit all my needs. Would definitely purchase a vehicle here again!
Great guys .. easy purchase .. they even delivered the truck I bought to me .. when I need another vehicle I’m definitely going back there first
Very easy and ordered definitely very professional!
Heinrich Chevrolet in Lockport has tremendous service department! Friendly staff very hardworking, conscious professionals who work in timely efficient manner! Thank You
Tyler was great about keeping me informed about when the vehicle I wanted would be available. Everyone I dealt with at Heinrich was friendly and professional. I was very pleased with my leasing experience. I am enjoying my new Trailblazer very much!!
First dealership autoshop I can trust. Never happened before.
Man I was their getting maintenance on my 2016 when I got a phone call from zach and it sound like it was in the building, so I walked around and found him sitting at his desk talking to me. We laugh and than started talking about trading in my vehicle. It was an absolute great experience no problems smooth transition from begin to end. Thank you Zachary.
It was simple, easy and the work was perfect and priced reasonably!! It's over an hour's drive but worth it!
Heinrich customer service and professionalism continues to be outstanding. Sean Kelley did an excellent jo for us.. Thank you!
Outstanding customer service!
Checked in with my favorite service writer, Randy at 7:30A and I was on my way by 9:00A. Pete, another favorite, did the mechanical work, and then did a complete inspection, topping off fluids, and even checking tire pressure. It was a great visit.
I am recommending Heinrich Chevrolet to everyone! They helped me with a warranty issue that Paddock was trying screw me with!!! These people are very personable and honest!!!!! AND..if you need service, please see Sean Kelley at the Lockport location. I give him 5 stars 🌟🌟🌟🌟🌟 Thank you guys 😊
I am recommending Heinrich Chevrolet to everyone! They helped me with a warranty issue that Paddock was trying to screw me with!!! These people are very personable and honest!!!!! AND...if you need service, please see Sean Kelley at the Lockport location. I give him 5 stars 🌟🌟🌟🌟🌟
Tyler was extremely polite and helpful.
Zach is the man!!!!! Was very helpful, thank you for all your help!
Prompt courteous service. Everyone I've encountered over the last 8-9 years has been amazing. The service department is amazing at Heinrich Chevy in Lockport.
Very friendly staff, good service all around 👍
I'm very pleased my truck is driving awesome staff was awesome a great experience
Was done quickly, and everything is fixed.
Josh and Tyler are excellent and always go above and beyond. I am very pleased with the service I receive at Heinrich and plan on being a customer for many years to come.
came in for an oil change, bought a new car.
I needed an inspection it was easy to get in I needed two tires easy and out the door thank you
It was on time- and very excellent service guy!
The service manager that I had an appointment with was busy on the phone so that one of the other people who weren't busy greeted me. Once he was free Randy helped me with answering all of my questions and concerns thoroughly and was extremely friendly.
1st oil change. the shuttle took me to the Y for my swimming. Got a ride back to dealership from a friend and car was waiting for me. No problems, clean and they even filled wiper fluid which I knew was down and just didn't take the time to fill.
Great customer service
I worked with Tony and he was AMAZING and made the process a fun and easy experience. Typically my experience with other dealerships in the past have honestly been a nightmare and all around a horrible experience. But Tony gave me peace of mind when I was working with him. I will highly recommend Tony to all my friends and family. He defiantly gained a new customer and I will make sure to ALWAYS go and seen him at Heinrich before I go anywhere else. Thank You so much!
My service advisor was polite and helpful. Pleasant guy.
Josh was friendly and informative. He covered the details of the service and even pointed out I was due for an inspection.
The service dept. did a great job in diagnosing the problem and repairing it. Thanks! So far I have gone to this dealership for all my service on my truck. They are very friendly and not pushy. Like all repair shops you will get information on what service is going to be needed in the near future. Jim was my most recent service advisor, and was a pleasure to deal with like all the other advisors I've had in the past. Thanks, Great Job.
I came in without a appointment for service and service writer shawn took care of me and said they would do there best to get my car done anyway. I thank him for putting the extra effort forward and making my time there a pleasant one.
I had the last oil change and inspection done on my leased vehicle. Randy took care of me in service and he’s a very kind man. I also spoke with Mike Porth about returning my vehicle and got some valid information.
Pleased service was great
The service department is run very efficiently and would recommend buying a car at the dealership
Awesome sales guy, Don Boyle!
Dealership always friendly, informative.
Excellent sales and delivery team. Smooth and easy transaction.
Randy in service was very helpful and got the job done
The service representative (Josh) communicated effectively on the work being performed and the completion was on time and as expected.
We walked knowing we where going to purchase a vehicle. Just were not sure of what we where going to buy. Either a SUV or a truck. Zach Falk was busy with other customers at the time but introduced himself and also showed us a couple vehicles. He then got someone to assist us until he could help us again. We test drove a truck and fell in love. The process couldn't have been smoother. I have had issues with other dealers and this by far is my favorite dealer around. They are all friendly and very helpful with ...
Friendly service and Don Boyle took the time to make sure I got the vehicle I was looking for and at the best price too.
it was excellent
Efficient, all work completed in a timely manner, friendly, courteous and knowledgeable staff.
Excellent
Friendly and fast. It made the purchasing process a painless experience.
We made the 2.5 hour drive to Heinrich to purchase our 2021 Chevy 2500 Diesel and the experience was way more than I ever anticipated. From the first phone call Tony was committed and did everything that needed to be done so the transaction (including a trade in) could be wrapped up in one visit. There was never any pressure, he came in on his day off because it worked better for us with our crazy schedules. From financing (thanks Chase!) to trade in to our truck - Tony followed through, had great communication and made the process easy! We will certainly make ...
Don Boyal was very friendly and gave me alot of information that I didn't know and I enjoyed my time there will definitely recommend you to friends
Came in for check up and repairs and was out sooner than expected
My service experience was good. My service technician, Randy Poeller, made sure my vehicle was serviced in a timely manner.
When I explained my situation to Sean, he worked me in to check out the problem with my air conditioner which quit cooling on our trip from Indianapolis to Lockport. We were there to attend the funeral of my brother, John Main. Everyone else was courteous and pleasant from the shuttle drivers and the cashier. Our problem was resolved in plenty of time for us to get to the Acacia Park Cemetery in time for the burial.
This is our second purchase from Heinrich Chevrolet Very happy with the sales and service of this particular dealership thank you again for everything
Heinrich Chevrolet team members treat you like family! Always cheerful and concerned about your vehicle and your complete satisfaction! My go to Dealership for EVERYTHING!
Our experience at Heinrich Chevrolet was probably the best experience, we have had in a long time! The dealership was neat, and looked modern. All the employees, even the service employees, and parts were nice, and very professional! But the experience with Zach was the best! We felt like we were with family! He treated us, like we would treat others! Polite, and kind, and went over and above his job! Thank you all! Ps And to the “office lady” You all must smile every day because of her!
I received excellent service as always! Service department is friendly and has that local business and family feel that is often missing at big, corporate dealerships.
My service advisor was very nice and I would recommend Heinrich Chevrolet to anyone my oil change was done on time.
As always the service was excellent
Amazing as always
Great
Everything about the service from the scheduling, greeting, explanation and work completed met or exceeded my expectations.
Just leased a new 21 Silverado, Tony Heary did an excellent job. This is my 3rd lease with Heinrich & they've been great to deal with. This is my 2nd lease with Tony as my salesmen. He's always done he's best to make sure I get the best deal for what I need. Won't hesitate to make it #4.
Brought my truck in for brake pads to be replaced, tech said needed to be done on last inspection, but they were not replaced, instead they replaced my rotors and used same pads, this left me a bit confused
This was by far the easiest car buying experience I've ever had. Zack did a great job and was very knowledgeable about the vehicle. I will definitely be a repeat customer. And refer my family and friends to this dealership. Thanks again Zack.
Din Boyle in Lockport, Ny is excellent, will always go back to him for a car. Friendly & honest & makes picking out a car enjoyable. Recommend Don to all my friends! Give the man a raise he works hard for what he does, always busy!
EXCELLENT SERVICE
Refreshing with no high pressure sales pitch
They are very friendly, professional, and helpful.
What a Great Experience! Thank you Mike Porth.
Excellent, fast and courteous service.
Josh was very nice and my car sevice was done right on time
I bought a used car here last June. Everyone was very friendly & helpful. The car has been wonderful, with no issues whatsoever. Highly recommended!
We were immediately greeted and welcomed to the dealership. Our service visit was personallized and professional. Josh Daul, our Service Rep, was thourough and informative. He and his service mechcanical team were commendable and efficient. It made a routine objective both plesant and rewarding. Nice Job! Thank You for your efforts and friendship!
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