Customer Testimonials
I had a great experience purchasing my car from Heinrich Chevy! From the moment I walked in, the staff was welcoming, knowledgeable, and never pushy. They took the time to answer all my questions, helped me explore my options, and made the entire process smooth and stress-free. I truly appreciated the transparency and professionalism throughout. A special thank you to Javon Ford for going above and beyond to make sure I was comfortable and confident in my purchase. I love my new car and would absolutely recommend this dealership to anyone looking for a reliable vehicle and top-notch customer service!
The Salesman were not pushy. Love my truck !!would recommend !!
Leasing my car through Heinrich Chevrolet was a smooth and positive experience. Dave and Rocco were incredibly helpful throughout the process—professional, patient, and supportive. They made the whole experience easy and stress-free. Highly recommend!
Like the team although appointments have not been on time when arriving. Once delayed few hours and not called. I would appreciate a call is delays are known.
I was going to be retiring at the end of December & was looking to trade my 2022 Buick Encore with lower payments & buy a good used vehicle & found on Heinrich website a couple of used Chevy Trailblazers with low mileage. I went in & spoke to Tony Weary & he was very helpful in getting me into a 2022 Chevy Trailblazer with low mileage. I test drove it & he was able to get me a good deal. I bought the vehicle & picked it up the same day. I would defiantly recommend Tony. He was a great salesman &... Read More DealerRater - May 7, 2025
nice job service dept. appointment took less time than figured
GREAT COMPANY TO WORK WITH!
I needed a car badly. I was stressed about the whole thing. Well. It was for nothing. Mike Porth -my salesperson showed me the best car I have ever had- made the process so seamless and didn’t keep me sitting around for hours with a long process. I literally had the best experience and I feel valued as a customer. Get to Heinrich in Lockport!!! They are the best!
I went in to just see what was on the lot, I met and talked to Tony Heary, he not only helped me find the truck of my dreams but was able to get me financially approved for it!! 10/10 experience and will recommend to friends and family
Tony Heary Provided the answers to my questions between buying used and leasing. This purchase was done in a quick and courteous manner. Thanks to Tony and all his help.
Bought a new car…Heinrich was very flexible to my desires and needs to be honest to a shocking level these days.
Absolutely recommend this dealership. Michael was very welcoming answered all my questions and no high pressure sales. They have a great selection and the revamped 2025 equinox is very nice and great prices and out of all makes gave me best trade in offer. Went to another chevy dealership and had a very different experience. Worth driving here instead.
My sales guy, Mike and Rocco, work together on my deal, and they were very personable and great people all around and took care of everything that they said they would stuck by their word. I highly recommend them to anybody that's looking for a vehicle, a true five star dealership
Been bringing my car there for sometime and have never had a problem.
Great experiencea with Javon! Received a fair offer on trade and the process was quick and painless.
Great place to do business!
Mike Porth was great! 🙂
I had to call 3 times to get an appt. First 2 times nobody picked up the phone. 3rd time the girl didn't know what i was talking about. So I said I had to get an oil change anyway. You took out your experienced desk jockeys and replaced them with high school kids. I went in looking for my regular guy and he was not to be found. I wonder if Paddock or Vasil are doing this?
I had great service. Leon is wonderful. I appreciated they let me use a loaner so I could run my errands while they had my truck. It means a lot to me. I believe his name was Gene.
Friendly and courteous service! I was in and out within an hour!
I had Heinrich pick my car up at work (GM Lockport) first thing in the morning and it was ready and returned to me in plenty of time for me to leave work on time. Service was excellent!
Leon and service was great
Thank you, Tony
Thank you, Tony
Car was picked up at the GM plant when expected. Work was completed and car was returned when expected. Great work.
I would like to take the time to thank Zack for helping out with purchasing my new car. He was awesome and patient with me. I had a bunch of things going on at once and he really took the time to help me out. I love my car! If you are in the market for a new car, I totally recommend purchasing a vehicle from Heinrich and having Zack as your salesman. Thanks again! GO BILLS!💙❤️
I was in a bit of a bind in getting a particular vehicle and met Mike Porth on the floor. He attentively listened to my concerns and worked with management to get me the vehicle I really wanted in an amazingly quick time frame. Upon delivery Mike again made sure everything was ready and Chase assisted with my financing and thoroughly explained both that and my warranty options. Finally Jayden had all my delivery paperwork ready so it could be completed quickly. Then all the new options of my vehicle were explained and I was ready to go. Words cannot ... Read More DealerRater - Nov 13, 2024
Exelant
The best place to buy a car this is our fourth car from Heinrich Chevy
Everyone was friendly and professional. No pressure and they were attentive to our questions. The receptionist Sylvia was always pleasant and helpful.
Very friendly and know what they are doing
My experience at this dealership was truly exceptional, all thanks to Zack, Rocco and Peter. Their expertise and guidance made the entire process seamless and straightforward. I highly recommend this dealership to anyone looking to purchase a new truck or any Chevy vehicle.
It was the First time I went to Heinrick Chevy in Lockport. I called Amy for appointment. She was Great. Got to Heinrick for service it was Great All the Staff do a Great job. All finished on a timely matter I am very Happy with Heinrick. I will be going back. Great Job to the whole team.I would give them 10 stars if I could.
Everyone was great! Javon F helped me understand everything during the process and Gabe F helped me understand the financial part. I would recommend them to everyone!
Great customer service, service tech was pleasure to work with. Fast service, and no inconvenience when leaving vehicle for service.
I had been shopping for a few different make and models of used cars for a few weeks. After leaving another dealership I was headed back to work and feeling pretty defeated, when out of the corner of my eye I spotted a car in H-C's used car lot.
I checked it out and then went into the showroom, where everyone was pretty busy but the lovely receptionist (nicest one I'd met) got Salvatore to assist me. It was, hands-down, the best experience I've had at any dealership. Not saying the others were bad, but this was ... Read More Google - Sep 21, 2024
Rocco and Tony were amazing. They got me the car that I was interested in and it was in my price range. Very pleasant dealership to deal with. Thank you for making our experience with you a pleasant one.
Absolutely Love Heinrich ❤️
A good guy from West Herr in Williamsville messaged last night
He offered to replace my windshield for FREE!!!
But the "Rocco" at Heinrich ... a dealership that I've dealt with for over 25 years ... doesn't give a xxxx about retaining me ... after twenty-five years of loyalty ... when I was faced to face with him in his office in July!
Figure that one out.
You should be embarrassed.
YOUR LACK OF LOYALTY IS STAGGERING!!!
The word is getting out ...
WHAT A GREAT STORY FOR ONE OF THE LOCAL TV STATIONS!!!
A dealership won't do the right thing, ... Read More DealerRater - Sep 8, 2024
absolutely amazing, they got us in first thing after a long holiday weekend and got the job done the same day!
Good place to go if you need your car service they do great work
Got prompt service from the sales team
Got prompt service from the sales team. Took about the average time to get approved.
Me and my husband came in to just entertain the idea of getting a new vehicle. Zack and Peter and team worked together to get me a great deal on a 2025 trailblazer and I love it! Highly recommend this dealership.
Sal was a great salesman! My husband and I had a great experience buying our cars from Heinrich!
Donnie Boyle is the best
I just bought my car and it’s brand new 2025 Chevy trailblazer I had the zurich done I had Scotchgard spotting everywhere, yellow coating on the bottom of my doors. If I would’ve known, my car is gonna look like this I would’ve never gotten the extra service soon as it was spectacular before it went into now it looks terrible. I would never recommend the service to anybody ever.
Our experience was exceptional. Zack really took his time to go over all of our options that best fit our needs. Thanks for making this a smooth, exciting, fun experience. Clarence and Mary
I have been a customer for many years and have always had staff that were pleasant and thorough.
good job guys
Disappointed
My experience at Heinrich was completely FLAWLESS! I couldn’t be happier. My sales representative Desmond and the rest of the sales staff that helped during the shopping and purchasing of my new Silverado were completely helpful, attentive and awesome! Definitely my go to dealership from here on out!
Had problem with rust proofing application but they were able to reapply it to cover all areas.
I am Glad I Chose Heinrich Chevrolet to buy My Certified Pre Owned Vehicle, everything was done to my liking and the vehicle was delivered at a convenient time for me.
this dealer was able to order vehicle when other dealers coundn't and delivered in time frame
There always professionals
From reception to quality service technicians can’t ask for more
Excellent! Brandon H. and Zack were great to work with! Quick, easy, and hassle free!
Customer Service was nice enough to give a recommendation to find a shop that helps upgrade your touchscreen stereo receiver
The service from Heinrich is always top notch for our vehicles. We would not bring them anywhere else. I would recommend Heinrich Service Department to anyone looking for great service!
The service from Heinrich is always top notch for our vehicles. We would not bring them anywhere else. I would recommend Heinrich Service Department to anyone looking for great service!
Process was quick and smooth and they answered all the questions i had in a satisfactory way.
The service was great except that I was charged an $89 charge for a diagnostic of my airbag but was not given any diagnosis. They told me they could not connect to my vehicle and a “deeper” dive would be needed- yet they still charged me. My entire visit cost $236 for diagnostic service- $89 for check engine $39 for break diagnosis & $89 for airbag but yet no airbag diagnosis- I feel the dealership should have removed that $89 fee since I didn’t get what I paid for
Our salesman was Javon and you couldn’t ask for a better person to work with We bought a 2020 Chevy Trax and we are loving it. Everyone there was so easy to work with and we got what we wanted. Thank you everyone
Always professional
Had a great experience buying a used car with Javon - he helped me get into the exact vehicle I was looking for (even when I didn't know!) and was friendly, professional, and kind throughout the experience. Finance took time to explain everything in detail, yet didn't make one feel belittled, and everyone was very friendly in ensuring that I left in a car that I loved with a payment that I was comfortable with. Hopefully going back for service will be just as pleasant!
Shyenna did a great job of assisting me in my purchase. She is knowledgeable, personable, and has a great sense of humor. Made me feel at ease during the process and I actually enjoyed the process. (That's never happened before) thanks again.
Staff was very accommodating
First car show turn out really great
From the minute we walked in the door until we took delivery of our 2024 Blazer EV 2 days later, we felt very comfortable with your dealership. Every person we spoke to was friendly and professional. Javon was great to work with! We highly recommend him and your dealership.
Don Boyle did an awesome job
Absolutely fantastic care, concern, and service!
Excellent
Shy and Rocco were great.. made everything easy and comfortable
Everyone was very friendly and informative.
I had showed up without notice with a problem with my vehicle. I was greeted & helped immediately. My service manager Jim hooked the computer up and had me in the next morning. The repair was taking a little longer than expected and without hesitation I was provided with a vehicle to use while the repair was completed. We came to Heinrich Service a few years ago with my husband's GMC Terrain. There was something that the service department at his dealership could not figure out. These guys at Heinrich figured it out instantly. When it was time for ... Read More Google - May 6, 2024
Javon Ford was a great no pressure salesman working with others in his department ALL worked together and I drove out with the Truck of my dreams. Jason explained all of the gadgets on my new diesel truck before I left the lot. 100% satisfied. I received $1000 dollars more than the other dealers for my trade in.
Cannot say enough good things about this dealership! Shy, Rocco, Chase and Peter were extremely transparent about every single detail, and were so kind in helping me with the new car buying process! I highly recommend buying from Heinrich!! Thank you all so much!!!
Good
Great job no more check engine light on and is running great still needs to come back in for the shift into park cause the button on shifter sticks or something cause all I have to do is click it and it then shuts off
Want to give a shout out to my salesman Zachary Falk ,Sales managers Rocco Zarcone and Gregory Fitch for the excellent service on my recent purchase of Chevy Silverado 1500 Rst Z-71. If anyone is in the market for a vehicle give them a call.